So...when does feedback meet the standard for reversal? | Selling

dehill · 2024-10-05T06:09:52.215000Z

I try to keep my customers happy and I try to be accurate in my listings. This listing that sparked my negative feedback included, in the description, that there were flaws in the items I was selling, but that they still would function as required. They were new, but they had had some bubbles and wrinkles in the finish. I was left negative feedback as follows: "Listed as New, they most certainly were not in New Condition, regardless of how they were obtained. Flash tape had dozens of blisters. Worst fail I have experienced on EBay regarding description. Buyer beware! No response to mssg about quality. Recommendation: NEVER trust this seller!!!!" Hey, I can understand the buyer's complaint--in retrospect, I could have been MUCH more descriptive of the flaws in the merchandise. BUT: I have been a seller on Ebay for decades, my feedback is indicative of the effort I take to do a good job. My complaint with Ebay--when I protested this feedback--is that that the suggestion to "NEVER trust this seller!!!!" is extremely prejudicial and not at all representative of the experience that the buyer can expect from this seller. I have no complaint or argument with the buyer's other comments: he was upset and my response was delayed--I was on vacation. Upon my return and upon seeing his feedback, I immediately issued a full refund--had he requested a refund, I would have seen his message and made the refund immediately. My complaint is that that final phrase in his comment: "NEVER trust this seller!!!!" seems inappropriate, but it was fine with Ebay, which offered no resolution. Now that is off my chest. And, really, I never expected a positive response from Ebay. Like I say, I have been doing this for decades. Ebay never fails to disappoint!

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So...when does feedback meet the standard for reversal? | Selling | eBay Community