Sorry, thems the breaks buddy
“Hey my package came but someone stole it and I called the usps company they told me you would replace it.â€
(cricket, cricket)
33 comments
“Hey my package came but someone stole it and I called the usps company they told me you would replace it.â€
(cricket, cricket)
evelyb30
·3 years agoItems that are "stollen" in my house get eaten; it's a German Christmas bread.
As for porch pirate-stolen stuff, we're allegedly not responsible, but take that with a grain of salt. eBay is a past master at broken promises.
mam98031
·3 years agoThank you for the update. That was a very important typo that deserved a call out. 🙄
simba6
·3 years agoNope. Theft after delivery is not covered by the shipper. Your homeowners insurance might however. Contact your agent.
rustydalmatian
·3 years agoThe Borg stole the package. Tell your buyer resistance is futile.
ed8108
·3 years agopackage has now been assimilated, the missing delivery collective.
evelyb30
·3 years agoA chargeback however could be in the offing. There's no protection on eBay from those.
buyselljack2016
·3 years agoeBay sellers are protected from such.
If tracking shows delivery to the provided address eBay "seller protection" covers(is supposed to cover) the seller in such instances.
Been there. Had that. I was covered. YMMV
vintagecraze50
·3 years agoYep. If that package made it there and they do the chargeback thingy, no go.
inhawaii
·3 years agoI think @iamalwaysright knows how the system works and knows they are covered from a INR.
Just sharing the buyers "ridiculousness" with us. 😉
deserdog
·3 years agoHere is my take on it. Every package now that I have left on my doorstep has the carrier release endorsement:
The Carrier Release Program allows senders of parcels to authorize carriers to leave parcels in a safe location protected from weather if no one is available at the location to receive it or when the addressee has filed a written order to allow a carrier to leave the parcel. This request can also be made for flats too large for mail receptacles.
A parcel may be left only when it bears the â€CARRIER─LEAVE IF NO RESPONSE“ (written clearly and legibly on the mail piece) endorsement. It must appear directly to the left of the postage area (preferred) or directly below the return address. A minimum 1/4 inch clear space must appear between any other printing and the carrier release endorsement.
If an ancillary service endorsement is used, the carrier release endorsement must be separated from the ancillary service endorsement by the equivalent of one blank line.
A carrier release endorsement may be used on only:
To me, it is pretty clear that a parcel is ONLY to be left if it bears this endorsement. If it does not, then an attempted delivery slip should be left.
And can someone show me in the DMM where it says an addressee must provide a secure location for package delivery? If it does not fit in the mailbox, and it does not bear the carrier release endorsement, a slip should be left.
itsjustasprain
·3 years agoNot at all. If that were the case then no one would be getting their purchases and the post office would be swamped with uncollected packages.
All that directive is doing is ordering the carrier to leave the package no matter what (unless it requires a signature). If that directive is not present then the carrier can leave the package in any safe location at his discretion. He can still leave a pickup notice if he sees no safe location for delivery.
anasazirose
·3 years ago'at or around the garage' doesn't seem safe
mam98031
·3 years agoIt also doesn't mean that is the designated place the buyer gave USPS to leave packages either. It simply is not a safe location and the carrier should bear some responsibility in this IMHO.
I've had carriers do this to me. Leave packages by the man door on my garage because it was a little closer to them than walking to the front porch. They simply ignore the big red sign on the door that tells them not to leave packages there and has a big arrow pointing to the front porch. This usually only happens when there are relief carriers not the normal carriers on our route.
Still the seller isn't responsible but sometimes it is the carrier that actually puts the package in harms way.
itsjustasprain
·3 years agoOf course the carrier has some responsibility and he has to answer to his postmaster if you choose to complain about his choice of delivery locations. But in and around the garage may be perfectly safe. That is definitely true for my location although I also have a porch so carriers tend to home in on that instead.
mam98031
·3 years agoThanks, but I didn't make an all inclusive statement nor what that is accurate for every time this happens. Sorry I caused you concern but I think you are reading more into my post than it said or intended to say. But next time I will take a little more care in how I say something so that it doesn't cause any confusion.
anasazirose
·3 years agoI had to reply to your post so I can find it later.
Although, in regards to the postal employee who advised the buyer to contact the seller for a replacement, they either transferred blame intentionally or were not well versed on proper procedure.
I go in person most of the time to mail my packages. I mentioned media rate and the employee did not know that computer games aren't eligible for media rate. I chuckled and said the policy is online at the usps site. They said they'd have to look that up...
a_c_green
·3 years agoWhile not naming packages specifically, the best fitting answer to your question might be under DMM 508.2, "Conditions for Delivery," and especially 508.2.1.3, "Customer Maintenance of Receptacles":
"Customers must provide authorized mail receptacles or door slots, except for mail receptacles authorized by the USPS to be owned and maintained by the USPS. The purchase, installation, maintenance, and replacement of mail receptacles used by customers for mail delivery are not the responsibility of the USPS. However, the USPS may authorize neighborhood delivery and collection boxes and parcel lockers to be purchased, installed, maintained, or replaced by the USPS."
Ref: https://pe.usps.com/text/dmm300/508.htm#ep1058021:~:text=2.1.3%20Customer%20Maintenance%20of%20Receptacles
That's under the "City Delivery Service" section, and there are other sections for rural and contract-delivery services with various terms and exceptions, so there's not one all-encompassing response to that question, but in general that section of the DMM is devoted to specs on what customers must do to provide an approved delivery location. In particular, Section 508.3 is devoted to "Customer Mail Receptacles."
buyselljack2016
·3 years agoAs a "rural" customer I completed a form directing the disposition of packages that will not fit in the mail receptacle.
movieman630
·3 years agoIf the package is marked delivered you don't have to do anything. Your clear. It's up to the buyer to have a safe place for delivery and provide you with that address. If "porch pirates" get them, that's a local police issue for them. They need to report the theft to their police department and all they need from you is that tracking number.
I wouldn't respond at all. Let them open a case. You'll upload the tracking info again that shows it was delivered. Escalate it to ebay and they'll close it out.
IF they try to issue a chargeback with their payment provider you can notify them that you'll inform the US Postal Inspectors of this and they'll investigate it. The USPS doesn't mess around when it comes to mail fraud.
Usually when you threaten to inform the Postal Inspectors the issue resolves itself. Funny how that happens.
mam98031
·3 years agoI understand this approach, however it isn't something I would do or I would recommend. IMHO part of our jobs as sellers is Customer Service. While Ebay won't force a seller to refund or replace an item that was stollen from the buyer after delivery, that doesn't mean we shouldn't help the buyer if we can.
If the tables were turned and you had a problem you needed Ebay's help with and they determined they weren't responsible for whatever the situation is, so they simply ignored you? How would that make you feel about the site?
We often complain about the inadequacies of Ebay customer service. So why do that to your buyers? Why make them feel that way about you? We should be above that and offer your buyer excellent customer. service.
movieman630
·3 years agoI get what you're saying but the buck has to stop somewhere. We're not Walmart. The buyer has to share some risk. If it's marked delivered that's all I need to know.
I've been out something before that got delivered somewhere else. I couldn't do anything about it except ask FedEx about it. I never got it, I guess one of my neighbors did. I never heard another word about it. I didn't bother the seller about it because I wouldn't expect them to take my word for it. I was out the money and the order. Fedex didn't do anything about it. I blame them. Not the seller. Though I wouldn't use Fedex for anything.
mam98031
·3 years agoYes I agree, it does stop somewhere, but it doesn't stop while my buyers are left hanging. That to me is not just unkind, it is really unprofessional. As I said before, I tell the buyer I am not responsible for stollen items after they were delivered. But I do take the time to explain this to them and give them some hints on what they can do. What I don't do is ignore them.
vintagecraze50
·3 years agoIf I get one of these I will respond quickly to the customer, and let them know we are sorry for their predicament but we are also firm about not providing a free replacement item for stolen merchandise. If that went on here rampant we would have another HUGE risk factor for selling.
mam98031
·3 years agoWhile I personally wouldn't approach my customer in quite that way, as I've said on this thread, I would let my buyer know that I'm not responsible for stollen packages and I'd give them some ideas of what they might do.
It is only a "huge risk" for selling here if sellers began replacing these items that are stollen. There is no Ebay rule that says this is something we are responsible for.
vintagecraze50
·3 years ago“Hey, so sorry about your stolen package. Please have a secure receptacle for delivery next time you purchase here or anywhere else. Please report your stolen package to your local police department. You can purchase another replacement item from us if you like but please change to a PO Box delivery for a secure delivery.
mam98031
·3 years agoWhat? It is highly doubtful that USPS actually said that. Often times buyers stretch the truth a bit in the hopes to get the outcome they are seeking. USPS is well aware that they can't set that rule for ANYONE.
I would suggest that you let your buyer know that they should report this theft to the Police department. It is likely they are trying to track this in an effort to stop these people from doing this. I would also suggest they check with all the neighbors that surround them to see if any have a Ring Cam or some other security that may have caught the act on tape. Lots of people have these now and someone around you may be able to help you.
1786davycrockett
·3 years ago@mam98031
"What? It is highly doubtful that USPS actually said that."
Actually, that is EXACTLY what I was told by a USPS supervisor at the New Brighton, MN post office, when I reported a missing package that had been shipped to me in December 2022. The USPS carrier had reported delivering the package "at or around" my garage. Unfortunately, the package wasn't there -- it had either been plowed away during one of our Minnesota snowstorms, or stolen by a "porch-pirate."
And the response that I had received by the USPS supervisor to whom I had reported the missing package was simply to contact the seller, and that the seller would send me a replacement shipment. "It happens all the time," she had assured me, although I argued with her that it doesn't. But she was adamant: the sender will ship a replacement item, at no charge to the buyer.
So, yes -- some USPS managers will attempt to dodge their own responsibility for delivery mishaps, by shifting the responsibility back to the seller. And I do know that some BIG sellers will send a free replacement shipment; but the vast majority of us are simply not financially equipped to give away free products each time a delivery goes astray.
slippinjimmy
·3 years agoOf course you will replace it, all they need to do is buy it again and you will ship it again.
iamalwaysright
OP3 years ago🙂 I can tell you’ve been through this before.
toysaver
·3 years agoHow was theft determined? Do they have GPS tracking of the delivery to exact address? Buyer has responsibility to receive package. Tracking allows for pinpointing status when 'out for delivery' and meet the mailman in person. If address is unsafe a PO box can be rented. Seller cannot do these actions. Seller's responsibility has been met.
P.S. Last thing any seller should do is resend to a location apparently swarming with thieves.
iamalwaysright
OP3 years agoNo idea. Didn’t ask.
iamalwaysright
OP3 years agoPart of me wants to respond by saying that “Well I talked to my mom and told her something that arrived to a buyer got stolen off their porch. She told me not to replace it and said you’d understand.â€
I know, rock and a hard place.
annadryl
·3 years agoYes, likely story. We hear it all.
I guess you could ignore them if it's worth the inevitable chargeback. I know I wouldn't... You know how to handle this. Have them open the INR so you can prove delivery.