Something needs to be done ASAP about unfair service metrics - Contradictory messaging | Selling

standardrecovery100 · 2023-05-27T13:17:28.711000Z

I just want to make sure I understand correctly. I have an 11% return rate according to the service metrics. Thats 20 returns.When I go through those 20, 13 were resolved as NO SELLER FAULT, or BUYER MISCONDUCT found! the other 7 I couldnt determine the nature of the return so I went through the return process. How in the world are the 13 that even ebay agrees were not my fault counted against me putting me into the very high category?! I reached out to ebay support, and they had the gall to tell me those metrics are fair? My peers are getting 2% returns on my category which is used computers? Theres no way in hell thats true especially if they are counting fraudulent returns!!!!Walmart gets 30% returns https://www.cnbc.com/2017/10/07/wal-mart-promises-30-second-returns-in-stores-where-amazon-cant.html#:~:text=And%20unfortunately%2C%20it's%20often%20unavoidable,to%20online%20retail%20consultant%20Invesp. Why isn't more being said about this unfair system? But the bigger kicker is the CS told me seller performance and service metrics arent the same I showed him that seller metrics is litterally in a tab marked as performance and he ended the chat!!!

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Something needs to be done ASAP about unfair service metrics - Contradictory messaging | Selling | eBay Community