Some policies just make no sense when it comes to eBay buyers | Selling

techloop360 · 2025-09-18T20:48:22.849000Z

I have a buyer that used a freight forward/third party shipper. That automatically makes him ineligible to collect on an item not received case. However, he CAN open a case for item not received. In this case, the item was delivered to the address on file and confirmed by the shipper as delivered. He claims he didn't get it (says he "moved" and needs it shipped to his new address) and open a case. eBay won't close the case, even though it shows delivered. No. They say I have to wait 8 days for the case to close. Why? I don't know.

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Some policies just make no sense when it comes to eBay buyers | Selling | eBay Community