Solf an item but can't find it, what to do? | Selling

clothesnsuch · 2022-06-27T20:08:11.334000Z

Hello, I need some advice on what to do in this situation. I've recently sold an item on ebay and I began looking for the item. I spent the entire weekend looking for the item (a gold color metal vintage belt). Even after all the searching, I did not have any success in locating the item. And I have already messaged the buyer about the situation, letting them know that I will provide a full refund in the item they have already paid. The thing I'm not sure about is canceling the order before providing a refund or having the buyer open a case . Unless there's some other way to go on about this. I don't want to cancel the order yet because I'm not sure if that'll hurt me as a seller, as I've read that it could look bad for me as a seller in canceling a order after payment has been made already.

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Solf an item but can't find it, what to do? | Selling | eBay Community