sold item. buyer put me in dispute
I sold item. I have a no return/refund policy. I listed Full description & many photos. after a month receiving it she decide to dispute the item as not as described! I disagreed the dispute and show all evidence of an accurate description. Because she went through her bank for this...HOLD in payment for $19.09 for 2 months.
Yesterday, the outcome from ebay was to charge me the $19.09 for hold plus $20..00 for dispute charges... in the buyer's favor?
I contacted ebay directly. 1st: the agent agreed, once should know immediately if not satisfied with a item? She should of requested a return or refund? Buyer Never contact me. Also she waited after 30 days to not report to ebay but to her bank? The is a trick buyers do to get around to no return, and that ebay has to favor the buyer. I was told by agent to report the buyer and ask for an appeal????
Problem is: online in ebay HELP center... its doesnt allow you to do either one online??? I contact the agent and he kept saying they cannot do the appeal that i have to do it online?
seriously??? I try to contact to speak to ebay again and this automated chat keep directing me back to HELP CENTER . No physically person to talk to or email address to contact ebay head quarter of this issue.
I work ebay for income I am s senior with small Social security income. now they withdrawing all this funds ..that's almost $40. dollars . neither to say this buyer got the item for $13.99 Victoria Secret brand new with tag $34.50. FREE + her money back from the bank?
tinsoldierunderground
·8 months agoNot wanting to 'pile on' here, but as soon as I saw, "I have a no return/refund policy.", I knew you were going to end up on the short end of the stick. As everyone has stated, trying to fight an INAD case is about as successful as Don Quixote tilting at windmills. Sorry this happened to you.
ryry-jj
·8 months agoWhen your policy is no refund or no returns you are just asking for this type of pie fight. Not all time time, but you open yourself up to it, and need to make sure when it does happen, you are selling your other items well enough to cover these costs.
Todays eBay operates more like a business then flea market in the past, and sellers need to adapt to that premise
tobaccocardyahoo
·8 months agoJust want to make clear that a no refund or no returns policy does have some value. It deters some buyers who are more likely to return ANY item they buy.
It only becomes a problem if you try to enforce the policy. I have a no returns policy. On sites where there is no ability to have a no returns policy stated, I would get gift buyers who would buy my items as gifts for a collector. These thoughtful buyers almost always bought an item which the collector had or did not collect. They also planned far enough a head that if they found a nicer or cheaper or different gift they would return their purchase.
This holiday buying season, I have had no returns from any buyer, in spite of higher than normal sales.
A decent buyer who respectfully asks to a return a product to me gets a positive response regardless of the return reason. That occurs even if my curses can be heard for blocks.
stainlessenginecovers
·8 months agoLesson learned.
a.) electronic payments can ALWAYS be challenged/reversed by a buyer, regardless of your 'no return' policy (called a 'chargeback' and has occurred for decades, even in brick/mortar stores prior to the invention of the internet)
b.) 'no return' policy on ebay is simply for 'remorse' returns and can ALSO be over-ridden by ebays 30 Day Money Back Guarantee (see pictures, click it on any listing and you will see what it means to buyers)
c.) It's NEVER Worth fighting a 'bank' for a 'under $20 item as banks usually side with THEIR customers 80% of the time, and the bank charges ebay, which then passes that fee on to you ($20)
d.) That $20 fee is NOT from ebay, it's a passthrough from the bank (customers credit card/bank etc.)
tobaccocardyahoo
·8 months agoWhen you receive notice of a merchandise not as described credit card dispute, you are not going to win it. You need to know that before you respond. Your response should include your willingness to refund if the item is returned in the condition it was received in. Most banks will make the buyer return the item and you refund upon return.
Similarly, if a buyer opens a return request under the Ebay Money Back Guarantee for INAD you should authorize the return, send a prepaid shipping label and refund on return.
Retail business cannot avoid returns. You may need the money but fighting the return usually costs you more than accepting it.
jdbelt1960
·8 months agoIt is almost always better to attempt to resolve the issue via EBAY messaging for the record and lack of success suggest buyer to request a refund. Be sure you choose the option for return before refund. EBAY will send the buyer a label and track for delivery before releasing funds. It almost never ends nicely for the seller in disputes.
soh.maryl
·8 months agoDon't know who you "contacted" at eBay, but you need to understand that they sometimes give the answer you'd like to hear just to get you off the phone. And it's ridiculous to say that a buyer should know immediately if she is satisfied. Yes, it's a good idea for a buyer to open or use or try on her purchase ASAP, but she has 30 days to do so per eBay rules.
The buyer has a firm 30 days to open an item not as described case with eBay. If the buyer waited longer than that, her only option was a chargeback with her credit card or bank.
luckythewinner
·8 months agoI disagreed the dispute and show all evidence of an accurate description
Evidence of what you listed is not proof of what you shipped or what the buyer received. It eBay accepted that logic, unscrupulous sellers would have destroyed this site decades ago.
1st: the agent agreed, once should know immediately if not satisfied with a item
eBay policy says buyers have 30 days from receipt of the item to file a dispute. So what an agent told you he thought someone should know does not really have any bearing on the dispute. It is just an agent telling you what you want to hear to get you off the phone.
I was told by agent to report the buyer and ask for an appeal
You are free to report the buyer and appeal, but that is just lip service from the agent who is trying to get you off the phone. Neither the report nor the appeal are likely to help you.
this buyer got the item for $13.99 Victoria Secret brand new with tag $34.50
You sold it for $13.99, so it is worth $13.99 and the buyer got a $13.99 item. It would not be worth $34.50 unless your buyer paid you $34.50 for it.
caldreamer
·8 months agoNo such thing as "no returns" on EBAY. EBAY 30-Day Money Back Guarantee (supersedes "no returns" policy) and allows customers to return item by claiming "not as described, counterfeit, defective" (EBAY will force you to refund "purchase price + shipping BOTH ways). EBAY does NOT require customer to prove their claims. EBAY always rules in favor of the customer.
Customer also has 6-month to "reverse payment" with the credit card company (keep both your money + your item). Credit card company does NOT require the customer to return the item. When you "dispute case" and lose you are charged additional $20 fee.
Sorry but this is all part of selling online (sometimes you win and sometimes you lose).
meme6253
·8 months agoI can't give you any advice for your situation, Except I'm very sorry about the way things turned out, It never should have happened that way, But I don't think there is anything else that can be done now that she was refunded from her bank, It's a shame what people will do to sellers & get away with it.