Sold first item and buyer want to return it

Hello,

I`ve tried to sell some home appliances modules (quite expensive and niche things), suddenly i did first sold.

Before sending i communicated with buyer, he told that he bought module for another model washing machine, explained situation that washer went into flooding and module was damaged. I explained that modules will not communicate well, since its software programmed for mine explained type of washing machine and offered him help that we can change software for his model washer (I have experience and knowledge in these things). I asked trough ebay message that we will change software and do he confirms, he confirmed, after that we did additional job and sent. In addition that we explained that flooding could cause additional problems in washer motor, pumps and etc. After dispatch he got module, set everything and gets errors, more less they are cause because of other components not working, now he wants a return... I already paid ebay tax and postage, besides that module itself could be damaged if he did not connected everything well. What i should expect? Thanks for replies, this is mine first sell and it`s quite demotivating.

home_appliances_spare_parts

40 View listings

Posted 2 years ago·Last reply 2 years ago

5 comments

sextons-sweet-deals

·2 years ago

11053 View listings

you stated: Before sending i communicated with buyer, he told that he bought module for another model washing machine

The buyer actually told you that they are using it on another model? I would have cancelled the order right then and blocked them.

Buyer is probably buying the correct part and sending you back their bad part.

home_appliances_spare_parts

OP2 years ago

40 View listings

For future, if i cancel order, I still need pay transaction tax?

jerseyboymusic

·2 years ago

256 View listings

Accept the return and refund once you get the return.

dbfolks166mt

·2 years ago

1086 View listings

You accept the return and refund the buyer when you have the item back or you refund the buyer and allow them to keep the item. The buyer is fully covered by the eBay money back guarantee. If you do not handle the situation and the buyer asks eBay to step in they will fully refund the buyer, keep your fees and hit you with a performance ding.