SNEAKY EBAY (showing return delivered while in transit) | Selling

caldreamer · 2025-09-18T18:04:02.827000Z

I was shocked that EBAY is giving a deadline to refund the customer (EBAY claimed item was delivered while still in transit). After talking to EBAY customer service, he explained when tracking "stops" and doesn't show movement for 7 days this triggers EBAY automated return system to assume item was delivered. EBAY customer service rep will give me an "extra week" and if the return doesn't arrive to contact them and they will rule in my favor. Of course, I plan on refunding the customer whether I get package or not (buyer was super nice and very patient).

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SNEAKY EBAY (showing return delivered while in transit) | Selling | eBay Community