Should I Ask This Buyer Nicely to Remove His Feedback?? | Selling

lrdave35 · 2024-05-01T02:58:22.451000Z

Hi all, I'm torn on this one. I can't tell if this buyer is being a dick and punishing me or actually thought he was being helpful in his feedback. He is one of those types. You know, the ones who are trouble from the beginning. I accepted an offer from him for a rare blu-ray at 50% less than it usually sells on here. I needed the $$ and it had sat out there for weeks. So the dude was already getting a great deal. He received his item and immediately emailed me pictures showing a piece of plastic from the blu-ray case was broken. I wrote him back a very apologetic response and offered him a generous nearly 40% refund. His response angered me greatly. He was like, "fine I'll take the refund, but this is really your fault for not packing it with better bubble wrap." I really wanted to give the guy a piece of my mind and tell him I freaking now how to pack items and have plenty of feedback praising my packaging. Instead, I took the high road and just went to bed. The next morning, he emailing me wanting to know where his refund is. I gave it to him with a simple message "refund processed". I just knew the guy wouldn't let it go. Instead, he gives me this feedback: "I havenâ€™t watched the movie yet. Item arrived damaged due to not enough bubble wrap and miss handling by the carrier but seller made it right. Thanks again! Will buy from again."It just feels like a final kick in the pants to me. I've already taken a big loss on a item that should have been a profit maker for me. I'm afraid this feedback may scare away potential buyers. OTOH, he is mostly nice in the comments and points out that I'm the kind of seller who makes things right. Still, feels like a false positive to me.

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Should I Ask This Buyer Nicely to Remove His Feedback?? | Selling | eBay Community