Shipping Tracking
I have had several items that tracking just stopped. When I follow up the buyer has received the item. This effects my metrics as a undelivered product. Also, lowers my eBay status.
Any ideas out there?
2 comments
I have had several items that tracking just stopped. When I follow up the buyer has received the item. This effects my metrics as a undelivered product. Also, lowers my eBay status.
Any ideas out there?
wastingtime101
·11 months agoThe vast majority of scan issues with ESE come down to how the item is packed, usually too rigid. How are you packing?
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eBay Standard Envelope (ESE) is a metered letter mail shipment so it does not receive traditional tracking scans. The clerk at the PO counter cannot scan it and you can't track it on the USPS website. The envelopes are scanned by sorting machinery at distribution centers along the way and tracking will appear on eBay.
Common reasons ESE labels don't get scanned include:
- Overpacking. Envelopes are too stiff. It's not recommended to use trading card top loaders or cardboard mailers. Envelope should be flexible enough to wrap around a water bottle.
- Using ineligible packing material such as a bubble envelope.
- Placement of label. Label should be placed in the upper right corner with approx 1/8"-1/4" clearance from edges, just like you'd position a postage stamp. If it's placed too far from the corner (like in the middle of a long envelope) the machinery may not scan it.
- Securing items like coins in the center of the envelope. The center of the envelope needs to be the most flexible part. It's better to secure single items off to the right (opposite side of label barcode).
- Printer ink is not dark enough, or label color is too bright (stick to white labels if you can).
- Regional issues with sorting machines, volume processing, picky USPS employees, etc.
With ESE, a 'delivered' scan generally occurs at the last sort facility before it gets to the buyer; sometimes the buyer will receive their order a few days after the delivered scan.
If a buyer files a not received claim, you do have insurance coverage and the claims process is outlined on this page: https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308
bonanza125
·11 months agoHas to do with the carrier scanning. Do you just drop the package off or do you scan and get a receipt. Did you check the carrier website to see if the tracking is the same as on Ebay website? What you should do is talk with an Ebay agent and explain the situation. They may be able to help you remove those defects on your Seller Level if there was some kind of error.