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Service Metrics - The Equivalent of Stealing Money Outwardly - Still Going On 2022
From 2020, but still going on:
We are one of the larger sellers of OEM auto parts on eBay, and have been for many years.
We offer completely free returns, even for buyers that simply "change their minds", but of course every month we enter the "very high items not as described" threshold.
Every single case that has been opened against us for "items not as described" has been completely proven that the buyer simply ordered the wrong part for their application. The words "items not as described" should equate that we sent the customer the wrong part, or a part that was not in brand new condition etc. Buyers know in all facets of online shopping they just need to lie a little to get what they want.
Furthermore, if we are offering "free returns", why should we be penalized with an extra 5% of fees anyway? It's not like the good folks at eBay are footing the bill for us, we are still out the shipping costs both ways.
We sell exactly the same amount of parts on Amazon every single month, and guess what? We get about 80% less in returns from the parts sold on Amazon. Why is that you ask? eBay encourages scam behavior.
I know you guys are losing market share and there probably won't be an eBay in 10 years, but you really should strongly consider erasing this policy and I mean quickly. We started last year making plans to leave eBay, and are going to do so sooner rather than later.
Shameless cash grabs are a sign of desperation, and a message to the community that you are scared to death of going under.
kh-shakhib
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
Unavailable member
·2 years agoOLD THREAD FROM 2022
rockbottomauto
OP2 years agoThis scam is still going on, we have joined the class action lawsuit with other sellers. Get ready eBay, you are about to get a rude awakening.
rockbottomauto
OP3 years agoStill going on in 2023. This scam needs to stop.