SENDING INVOICE RESETS SOLD DATE
It's probably just me, but I just found out today that when you send an invoice it resets the SOLD date. I wanted to cancel the unpaid order (SOLD on the 13th but sent the invoice on the 16th), but it didn't give the option "buyer didn't pay" because it was counting from the invoice date and not the SOLD date.
I could cancel but would have to put a bogus reason. I believe this is a problem with the ebay system, but customer service rep. said that's the way it is and didn't see a problem with it. I asked for a supervisor who basically told me the same thing but was very professional and polite about it.
The SOLD date should not change based on when you send the invoice.
Hard lesson to learn but now I will always send invoice the day of the SALE.
Has anyone else had this issue? Does anyone else think it's wrong to count from invoice date and not SOLD date?
sin-n-dex
·3 years agoThis is a known issue and it's come up quite a few times. I have sometimes not been sure if I invoiced or not (because the invoice option is showing first, that used to be when no invoice had been sent, then it changed to awaiting payment).
In my case I try not to worry if it's a few extra days, as it's very rare a customer doesn't pay. The last non payment I cancelled was recently and that was after a few weeks (I get busy dealing with other orders and forget to check for rogue awaiting payment orders).
C.
jerseyboymusic
·3 years agoBuy It Now listings with Immediate Payment Required works for me every time...
pacmedhi1
OP3 years agoThanks for the replies.
I sent the invoice hoping it would be another means to get the buyer to pay. My mistake.
I'll never send another one, problem solved!!
😎
soh.maryl
·3 years agoGood decision! eBay reminds the buyer to pay, that's generally all that's needed.
ms.rodriguez*
·3 years agoBy far, one of the stupidest things that eBay has ever done. On top of that, they kept it a secret. I learned about it from another post where the seller discovered this stupidity. If it wasn't because I read these boards daily, I would not have known about that.
Send an email instead if you want to remind the buyer but from my experience, if they do not pay by the 3rd day, they are not going to pay.
zanmart
·3 years agoA couple weeks ago I sent an invoice and it still allowed me to file a NPB request on day 4. You have to wait exactly 4 days to file the claim.
a_c_green
·3 years agoThe short answer here (and not quite to the question you were asking) is: Don't send invoices. At least, not without some special purpose, such as revised Shipping cost for combining orders, something like that.
Aside from the fact that it pushes the payment window another 4 days down the road, it also locks in the Shipping charge to be that required to ship to the buyer's eBay address. If he decides at payment time to provide a Ship-To: address on the other side of the country (which he is entitled to do), and you were using Calculated Shipping, you will end up having to eat any extra Shipping costs required to send the package to a farther location.
Generally, you don't need to send an invoice anyway, as eBay will send all kinds of notifications to the buyer to tell him that it's time to pay, and they'll do it all over again at the 2-day mark if he hasn't coughed up before then. Forget the invoices and just be ready to ship when payment arrives; it'll be fine.
nobody*s_perfect
·3 years agoThis reset issue started a few months ago. Previously, sending an invoice would reset the 4-day waiting period for unpaid items only if it was a combined invoice for multiple purchases. eBay seems to not care about this glitch so we have to work around it. It's rarely necessary to send an invoice anyway.
kensgiftshop
·3 years agoWhy send another invoice, doesn't Ebay already do that?
I've been selling since 2011 and never have sent one.