I can send offers individually from my Selling Overview page on my laptop. But, I can't send them in bulk from the Tasks area of my regular Selling page. I have the Overview page bookmarked and don't even know how to access it anymore without using the bookmark.
Same here. I can get a list of eligible items, but when you select and the popup window appears, nothing populates.
Probably the result of pushing out more idiotic changes for change's sake that nobody needs or wants, without any testing or debugging. Status quo for eBay.
Following up: I just got off the phone with eBay, and it is a known issue with the website. ETC on resolution unknown at this point, but they are working on it.
If you haven't called and filed a ticket with support, please do. The more people that complain, the greater the likelihood that resources/priorities are shifted to resolving the problem.
The app is working on an iPhone. So yet another glitch in the operating system in which they favor smart phones over computers. I do my work on eBay 99% of the time on my laptop.
Sending offers makes up at least 50% of my sales, so please eBay get this fixed!
@keziak I got an offer yesterday afternoon, but not since then so not sure about that. BTW just made a sale after making an offer off the app on the phone. So that is definitely working
It hasn't been working on any of our accounts since last night. I called and notified eBay, guess they have a running list on this issue. I would have hoped it was fixed by now. I noticed yesterday afternoon the eBay app got updated again. eBay devs and product teams have some of the best jobs in the world, they can break the site to no end and still have a job.
Same with me. I reported it to eBay last night over the phone. I don't know how much good that does. I did post the issue in another thread somewhere below which I haven't checked this morning. I'm just glad that so many are reporting this problem. I hope it gets attention where it can do some good. Thank you to you all.
We are losing sales without this feature. Whatever they have done has added to the problem of sales too as we are going 12 hours now without a single sale. I am so sick of the tinkering that they keep doing and wish they would just leave things alone for 6 months.
Same issue here - started early this morning. I can send offers via the app - but not desktop. I noticed right before this issue that when I was processing returns, they would not automatically relist - I kept running into an error. Then the offer issue started.
Started last night for me. I am on a windows laptop. Sure they are updating the system and yet another feature that we need daily isn't working. @devon@ebay is the one who needs to give us an update
I need this to be working in order to have sales. It started at 9 p.m. central time on January 21. I have around 30 items I can't send offers on
Started last night for me. I am on a windows laptop. Sure they are updating the system and yet another feature that we need daily isn't working. @devon@ebay is the one who needs to give us an update
I need this to be working in order to have sales. It started at 9 p.m. central time on January 21. I have around 30 items I can't send offers on
Hey @natoman777! There is a sitewide ticket that is open for this issue which is under ALERT15704. If yourself or others are running into this please feel free to reach out to customer support and have your account added as an example.
This is huge as it started yesterday and hopefully they fix it ASAP. Not sure why they continue to tinker with the site and app the way they are. My app every few days or even weeks at a time keeps getting all kinds of visual updates. Can't they just leave things alone for a bit to see what is working and what is not? This is a lot of disruption to our businesses. I will tell you that since the issues from last night, I have gone way too many hours without a sale. Not sure when they will realize they can't keep doing this.
Good morning, yes, have been trying to send some offers for a couple hours and that feature is not working - you can click the send offer button, but then nothing will come up -
natoman777
·1 year agoAs of 12 noon central time it is working again
wastingtime101
·1 year agoRefresh the page and check again. Functionality was restored on my accounts.
jonathanbrightlight
·1 year agoIt just started working for me again, while on chat with CS.
nostalgems
·1 year agoNot working for me either. So frustrating!
silverhand
·1 year agoI was just now able to send offers on my pc so it is working for me now.
zanmart
·1 year agoIt hasn't been working for me since late last night!
bluewillowantiques
·1 year agoI can send offers individually from my Selling Overview page on my laptop. But, I can't send them in bulk from the Tasks area of my regular Selling page. I have the Overview page bookmarked and don't even know how to access it anymore without using the bookmark.
adamcartwright
·1 year agoI just tried to send an offer on my desktop, but the "send offers" button was grayed out.
I was able to send it using the app.
revenue-collector
·1 year agoSame here. I can get a list of eligible items, but when you select and the popup window appears, nothing populates.
Probably the result of pushing out more idiotic changes for change's sake that nobody needs or wants, without any testing or debugging. Status quo for eBay.
revenue-collector
·1 year agoFollowing up: I just got off the phone with eBay, and it is a known issue with the website. ETC on resolution unknown at this point, but they are working on it.
If you haven't called and filed a ticket with support, please do. The more people that complain, the greater the likelihood that resources/priorities are shifted to resolving the problem.
tarotfindsandmore
·1 year agoWorks in the app, doesn't work on the full site.
forza0jap
·1 year agoI can send offers through the app but not on the PC. Woke up to that this morning.
pls-consignments
·1 year agoNot working for me as well. Nothing on the tech boards. Perhaps we need to wake them up......
HEY TECH! THE "SEND OFFER" FEATURE IS NOT WORKING!!
natoman777
·1 year agoThe app is working on an iPhone. So yet another glitch in the operating system in which they favor smart phones over computers. I do my work on eBay 99% of the time on my laptop.
Sending offers makes up at least 50% of my sales, so please eBay get this fixed!
keziak
OP1 year agoAre you getting offers FROM customers since this started happening? I'm not sure when my last offers came in, offhand.
natoman777
·1 year ago@keziak I got an offer yesterday afternoon, but not since then so not sure about that. BTW just made a sale after making an offer off the app on the phone. So that is definitely working
keziak
OP1 year agoguess I need to figure that out
blacktopautoparts
·1 year agoIt hasn't been working on any of our accounts since last night. I called and notified eBay, guess they have a running list on this issue. I would have hoped it was fixed by now. I noticed yesterday afternoon the eBay app got updated again. eBay devs and product teams have some of the best jobs in the world, they can break the site to no end and still have a job.
greytrade
·1 year agoSame with me. I reported it to eBay last night over the phone. I don't know how much good that does. I did post the issue in another thread somewhere below which I haven't checked this morning. I'm just glad that so many are reporting this problem. I hope it gets attention where it can do some good. Thank you to you all.
blacktopautoparts
·1 year agoWe are losing sales without this feature. Whatever they have done has added to the problem of sales too as we are going 12 hours now without a single sale. I am so sick of the tinkering that they keep doing and wish they would just leave things alone for 6 months.
frugalmarketplace
·1 year ago@keziak
Just went to send some and it isn’t working.
nanniestreasurechest
·1 year agoSame thing here this morning. Can't send offers.
lux.ra_14
·1 year agoIt's ineffective, even when it is working. My success rate is maybe 5 to 10 percent, no matter how generous the offer.
thelongball
·1 year agoSame here since last night
themodernavenue
·1 year agoSame issue here - started early this morning. I can send offers via the app - but not desktop. I noticed right before this issue that when I was processing returns, they would not automatically relist - I kept running into an error. Then the offer issue started.
natoman777
·1 year agoStarted last night for me. I am on a windows laptop. Sure they are updating the system and yet another feature that we need daily isn't working. @devon@ebay is the one who needs to give us an update
I need this to be working in order to have sales. It started at 9 p.m. central time on January 21. I have around 30 items I can't send offers on
devon@ebay
Hey @natoman777! There is a sitewide ticket that is open for this issue which is under ALERT15704. If yourself or others are running into this please feel free to reach out to customer support and have your account added as an example.
blacktopautoparts
·1 year agoThis is huge as it started yesterday and hopefully they fix it ASAP. Not sure why they continue to tinker with the site and app the way they are. My app every few days or even weeks at a time keeps getting all kinds of visual updates. Can't they just leave things alone for a bit to see what is working and what is not? This is a lot of disruption to our businesses. I will tell you that since the issues from last night, I have gone way too many hours without a sale. Not sure when they will realize they can't keep doing this.
natoman777
·1 year agoThanks! Glad to know they are on it. Seems to be working better?? but a few items that come up for offers still do not allow me to send them.
2funtreasures
·1 year agoGood morning, yes, have been trying to send some offers for a couple hours and that feature is not working - you can click the send offer button, but then nothing will come up -
gregmm
·1 year agoSame issue
keziak
OP1 year agoTime for the tech staff to get up and drink enough coffee to fix it. I don't have a lot yet but using the feature gets me a lot of sales.