Selling my unused phone, with proof of purchase, account got banned PERMANENTLY

Question

Selling my own unused phone, with proof of purchase, resulted in my account being PERMANENTLY banned.I followed every rule. I tried contacting customer service. Your CS cut off my calls saying that's for the case. No proper explanation. This is completely unacceptable. How is this fair to genuine private sellers?

bennotbill · Accepted Answer

What exactly happened with this sale? The account doesn't look banned. https://www.ebay.co.uk/sch/i.html?_ssn=ama-680891&LH_Complete=1

klhmdg · Answer

@ama-680891 You are not talking to eBay here.

As you have been told by others, this is buyers and sellers and eBay is not here.

This is also the US .com boards.

I dont know the policies for listing on the UK site and all we would be doing is guessing.

You may want to log out and log into the correct site to get help.

annadryl · Answer

@ama-680891 wrote: Your CS cut off my calls saying that's for the case. Who's CS, US or UK? I'm not sure what that means, cutting off your calls. You could try the ebay help on social media, but usually a permanent ban is a permanent ban. The fact that the item was a phone (sketchy category) , and that we can't see transaction clouds things. I'm sorry, I don't think we can help much here.

soh.maryl · Answer

Sorry you had this bad experience on eBay; however, when you post here, you're not addressing eBay or its employees. These Boards are covered by fellow eBayers, both buyers and sellers, who volunteer their time here to help others when we can. That's it. We have no access to your account information.

So, as you can see, the CS reps are not ours.

ama-680891 · Answer

And it is the first time I used Ebay after I came to the UK.