Selling Limits question -- What's going on?
I have two charts with selling limits and want to know which One do I pay attention to. Which one is the most important.
#1
or #2
*confusing*
24 comments
I have two charts with selling limits and want to know which One do I pay attention to. Which one is the most important.
#1
or #2
*confusing*
lacemaker3
·1 year agoNo, you don't have two charts with selling limits. Those two charts are different.
Chart #1 is your selling limits. Those limits are personal, they apply to your account. Your account has received too many defects, because you have had too many bad transactions. That means your selling performance as a seller is low because you have disappointed too many buyers. eBay is still allowing you to sell, so that you can try to make improvements, but they are limiting how much more damage you can do.
Chart #2 is a generic chart, it is not specific to your account. That shows how many promotional listings a seller gets, and it applies to all sellers who do not have stores. (Store owners get more than that.)
You can ignore chart #2, because unless you can get your selling standard improved, you will never be able to list that many items.
You need to pay attention to chart #1, and improve your selling performance so they will allow you to list more items. If you don't make improvements, you will eventually be restricted from selling.
liawri-75
OP1 year agoThat means your selling performance as a seller is low because you have disappointed too many buyers.
^^
Sorry but you are wrong. I have almost 100% rating. So it's not selling, it's NOT SELLING ENOUGH to Ebay's liking.
nobody*s_perfect
·1 year agoYou seem to be immune to understanding how your performance is evaluated. eBay's seller performance evaluation is not based on your feedback record. Nor is it based on selling "enough."
You have gotten significant defect points because you canceled transactions. Here again is the link already provided above, to help you understand how your performance is evaluated by eBay, you should take the time to read it:
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
Also, a feedback rating of 97.9% is not very good.
luckythewinner
·1 year agoBelow standard means you are not meeting eBay's standards for two criteria:
1) Cases closed without seller resolution
2) Seller-initiated cancellations
Both of these are within your control.
Your feedback score has nothing to do with eBay's performance metrics.
wastingtime101
·1 year agoI'm not sure if the facts are not "clicking" for you, or if it's a refusal to accept what the experienced sellers here have explained. We've been trying to help you with these topics for 4 years now.
Your Below Standard rating is because you have too many out of stock defects; it's not about how many items you sold. A seller with only 1 sale under their belt can still be Above Standard if they have no defects.
I am posting links to some of your old discussions where listing limits and seller performance have been explained to you in several different ways so you can take another look at them.
I hope reviewing the responses a second time will help.
Ebay just limited my Listings
I want to promote ONE item and cannot find the Promoted button
Is this a coincidence or a Conspiracy by Ebay
Have you ever received a message like this from EB
At risk Account
This is only a rant - Penalized for not selling to eBay's standards
Reached my Limit? What???
Opening a 2nd EBay account (continuing discussion)
What will happen to my free listings come February1?
What does this mean: Limits question
How serious should I take this threat?
My Performance Rating by EBay
nobody*s_perfect
·1 year agoWow, that's a spectacular track record. Thanks to @wastingtime101 for being the Community historian!
wastingtime101
·1 year agoI don't typically look for and post someone's history like that; in this case I thought reviewing past posts might be more beneficial for this seller than repeating the same answers. I was surprised by how many threads I found on these topics - there are more than the ones I linked.
I'm not sure if there's a new way to explain seller performance and listing limits that hasn't already been said. My aim was to help the original poster, and respect the time of all the sellers responding here.
lacemaker3
·1 year agoUhm, yeah, NO.
Your "almost 100% feedback rating" is not good on eBay. It's lousy.
I have been here for more than 25 years, and all along, 97.9% has been a lousy feedback score. The usual recommendation is not to do business with any seller that has feedback less than body temperature, or 98.6%. And that is being very generous.
As others have said, feedback doesn't count when eBay is evaluating your seller performance. Many buyers who have a bad transaction won't leave any feedback, but bad transactions do result in defects. So any transaction with bad feedback will almost certainly have at least one defect, but there will be more defects as well. From buyers who couldn't say anything good, so they said nothing.
The feedback doesn't matter, it is the defects that matter.
Look at your seller dashboard https://sellerstandards.ebay.com/dashboard. Show us what your defect rates look like for what determines your seller level: cases closed without seller resolution, transaction defect rate and late shipment rate.
luckythewinner
·1 year agoLet me sum it up in one sentence:
Chart #2 shows you how many free insertions are available to you if you have not yet reached the limits in Chart #1.
Chart #1 is a limit, Chart #2 is merely a counter that shows how many you have used.
pastimpressions
·1 year agoDon't seek to add any confusion but I have been experiencing a different variation of a similar problem for a few weeks now.
Mysteriously, in my monthly selling limits section at the bottom of my selling page, the overall limits are the same/accurate but what eBay says I actually have listed does not match reality.
I have many more items at many more dollars in value actually listed than the dashboard indicates.
This was a sudden and undisclosed change that occurred approximately 2 or 3 weeks ago.
Keeping in mind, once again, that my threshold limits are still 5,000,000 items and/or $5,000,000.00. Baffling.
Thoughts?
TIA
iamalwaysright
·1 year agoIf this is true I fail to see what the problem is as that would be a good thing for you.
pastimpressions
·1 year agoIt's inaccurate. That is the problem. Not a big problem but not accurate.
Nothing I have made an issue of as long as it appears to be some technical glitch & not a "problem"
Saw this thread and it seemed like the time & place to see if other sellers have seen similarly strange tabulations.
As it would be "on-topic" for me to mention it.
liawri-75
OP1 year agoEbay's charting is so old fashioned. So ancient. Those charts should be merged into one simple chart, but as usual EB does it the hard way.
iamalwaysright
·1 year agoYour groaning isn’t helping you learn this any quicker.
Okay, here’s an easy way to look at it. Just ignore the Promotional Offers section (“chart 2â€). Pretend it isn’t there. You’ll be fine that way for about a month or so to get used to and understand “chart 1â€. Then you can come back and ask what the so-called “chart 2†is for.
You can only go by your selling limits.
Promotional free listings since your monthly selling limit is 21 items that's what you are allowed to list for free.
liawri-75
OP1 year ago??????????? Confusing! Do you mean Chart#1 or Chart#2?
You can only list 21 items that is your limit.
The free listings have nothing to do with your monthly selling limits.
iamalwaysright
·1 year agoMonthly limit (#1) is your actual limitation eBay gives you. It’s unique to your account and can change over time.
Promotional offers (#2) are given to basically all sellers of a certain level or type. The offer can be higher than your monthly limit, but since you are bound by your limit, you’d obviously won’t be able to use up the promotional offer.
Here’s an analogy. You have a car with a 20 gallon gas tank (I.e. monthly limit). You get a promotional offer that says free gas on one fill up of the month up to 50 gallons. You are bound by your gas tank limit and can only use up 20 gallons of free gas in your one fill up. Which means you obviously will never use up the remaining 30 gallons each month.
bashort
·1 year agoboth, whichever you hit first.
for example your limit would be
(1) $267.46 item
(10) $26.46 dollar items
(21) items that totaled $267.46 or less
liawri-75
OP1 year agoSo basically I'm looking at 2 charts with different limits? When I asked for more limits this was shown. Ebay is Exhaustive and Exhausting.
iamalwaysright
·1 year agoWhy do you say that? Just because eBay said no to you? Did you think ebay was going to up and give you a higher limit for no reason? If so, they never woulda given you your initial limit in the first place. You have to earn the higher limit.
I will say this. eBay selling isn’t for everyone.
nobody*s_perfect
·1 year agoin your original post, only chart #1 is about your listing limits.
Chart #2 refers to the 250 free insertions that all non-store sellers get. It's there to help you keep track of how many you have used. But if your listing limit (as shown in chart #1) is less than 250, you won't be able to use up that "promotional offer."
eBay is understandably secretive about the formula that they use to set or increase a seller's listing limits. Your restriction might be related to the two negative feedback you have received this year, both of which refer to canceled transactions implying that you have two defect points on your account. Hang in there, provide excellent service to your buyers, and just keep requesting that limit increase every 30 days; eventually you'll get it if your performance standards measures are good.
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
wastingtime101
·1 year agoAs I mentioned on your post less than a week ago, "Since you have many more items listed than your current limits, what's going to happen is eBay will start ending listings on their renewal date until your account is within the 140 item / $2.7k limit.
eBay will further decrease your limits every month until you're eventually permanently banned unless you improve performance and pull this account out of Below Standard status."
You've been Below Standard since January and eBay has already severely lowered your listing limits.
Requesting a limit increase is going to fail if you don't improve your performance. You're close to 3 weeks away from the next seller evaluation and that evaluation will cover transactions through March 31 (yesterday).
Your Seller Dashboard will show you your projected seller level for the next evaluation. Did you improve your performance in the last 5 days or do you still see Below Standard under the "if we evaluated you today" section?
iamalwaysright
·1 year agoOh I didn't realize OP was a board regular with numerous similar chronic issues like this. I assumed they were a newbie seller. I'll see myself out now.