Selling? Iffy Buyer? Gut Feeling? Any Advice?
So I sold 4 items totaling close to $150 plus $30 plus in shipping charges yesterday to a brand new buyer, opened account 4/20/24. Obviously no feedback yet. I sold 3 pairs of my more expensive panties and a candle. Panties are different sizes, small and medium. In my 13+ years of selling on eBay I have NEVER sold clothes plus a candle to any one buyer. Most buyers are looking for either or. Buyer also did not request a combined shipping discount which actually would be a big difference. Panties would ship basically for free along with the heavier candle. Should I cancel? What would other sellers do? Worst that can happen, negative feedback? Thank you for any help!
24 comments
oldwestcoins
·2 years agoChances are if you have to post here asking those questions you already know the answers.
12345jamesstamps
·2 years agoWe give advice and suggestions...seller can either take it or leave.
We don't need to contradict one another.
The person who mentioned about just "google the address"...some sellers would like to know if the items are going "freight forward" to a USA address and then to another country...so "google the address" can make sense sometimes...address usually shows up as a commercial building. Nothing wrong with anything going freight forward...I usually do another step of taking a photo of package and send it to buyer in an email their package is on the way....and it might take longer due to it going to another country. This way the buyer doesn't get mad it is taking so long if they are in another country. "We do get graded on communication so it makes sense sometimes."
chapeau-noir
·2 years agoI once sold all of the books and hats listed in my store, to the same person.
It presented quite a packing challenge.
I don't see the reason to be looking up people's locations on Google maps - what is it going to tell anyone? Half the time they're out of date, anyway.
cambriachick
·2 years agoWow , why is this getting to be a big deal? Just ship and be nice and refund a combined shipping discount to create good karma.
johnrj1226
·2 years agoFYIWhen I sold on eBay had more issue with folks with 3 digit or more FB. ZIPPO issues with 0 folks. Shipped 1665 items on eBay.
johnrj1226
·2 years agoIf your buyer already paid, it is in your best interest to ship and not cancel UNLESS the buyer requests a cancellation. You will earn a strike on your selling account (collect too many and eBay can and usually will cancel your selling privileges and possibly a neg FB from the buyer.
weluvtreasureshowaboutu
·2 years agoHi. I accidentally posted under mtgraves 7984. I hope you see it. I hope this it will put your mind at ease. 😇
sextons-sweet-deals
·2 years agothis must be pick on O.P. day!
To the O.P.:
Google map your buyer location. Does it look solid or iffy?
I would keep it simple if you ship. You should adjust a partial refund on shipping and entertain signature required at delivery to be safe.
Maybe this is an early Mother's Day gift from the hubby.
itsjustasprain
·2 years agoHow is that relevant? What does an 'iffy' location look like anyway? The purchase is either paid for or it isnt. If it is then its time to ship.
Adding a totally unnecessary Signature Confirmation (at an extra charge to the seller) is hardly 'keeping it simple'. All that does is add annoyance to the buyer who somehow has to be there to sign for the package when that is not actually required for seller protection below $750.
I agree that a partial refund on the overpaid Shipping expense would be good. Failing to ask for combined shipping is probably a newbie buyer error.
yuzuha
·2 years agoWhy do you keep telling people to do this? DO NOT DO THIS, this is terrible advice.
They pay, you ship. Period.
12345jamesstamps
·2 years agoI google an address every now and then....as well.
a_c_green
·2 years agoLast Sunday at Walmart I bought a men's shirt, a box of Del Monte Mandarin orange fruit cups... and a candle. Fortunately no one questioned me on the way out.
If eBay tells you that you've been paid and it's time to ship, then out the door it goes, and congratulations on the sale.
soh.maryl
·2 years agoYour WalMart, like many others, has self checkout, so no chance to question you on the way out.
Purchase that same assortment on eBay, however, and watch out! Especially those fruit cups!
janet9988
·2 years agoOur Walmart has underwear locked up behind glass.
soh.maryl
·2 years agoGood to know.
yellow-snapdragon
OP2 years ago@a_c_green Unlike Walmart I can't afford to take a $150 hit. And lose the items. I messaged the buyer and very nicely said I will refund the shipping difference when I ship them. See if I get a response. Another thing is that this buyer literally went directly to my items. I sell 90+% of my items via promoted. Not at all on this sale...
a_c_green
·2 years agoI understand your concern but you're really overthinking this. Messaging the buyer to say that you're refunding the Shipping overage is great, but unless you're asking a question requiring an answer, you may or may not get a Thank You in reply. In my buying account, I tend to make my purchases and log off again; I don't check for correspondence very often.
Ship the items with Delivery Confirmation and you'll likely be just fine.
hartungcards
·2 years agoMaybe they just needed a candle to set their old panties on fire.
ckimodog
·2 years ago@hartungcards
Lol...thanks for this, it made my day!
kickin.assets
·2 years agoWe all started a “0†and IMO is never a reason to just cancel an order.
And hello, I can completely can see people ordering panties & a candle! Just because panties are two sizes really means nothing. Maybe they are between sizes? Lost weight? Gained weight? Unsure of how brands fit them? And they are new and probably don’t know about the fact that shipping can be combined.
Wouldn’t cancel or stress out over any of this and if combined shipping would be a big difference, as you stated, I’d definitely send the buyer a nice note and refund on the overage.
Hopefully with that, you’ve gained a happy repeat customer ðŸ˜
ckimodog
·2 years ago@yellow-snapdragon
I wouldn't over think it. It may be a guest buyer. I get them a lot from time to time. Ship it and hope for the best.
Congrats in all your sales!
Keep up the good work!
mtgraves7984
·2 years agoWhy in the world would you cancel? I've sold to '0' buyers many times and always successfully. Heck, sell 'em!
weluvtreasureshowaboutu
·2 years agoHi! I've sold things this year that people had zero feedback at the time & just signed up. There were no problems. Sometimes people are searching & will find your items from other pages. I hope this helps put you at ease. Those same people now have more feedback and actually came back and left me good feedback. It's the ones you least expect too. Maybe the panties & candle are for a romantic evening. And the other size could be for someone else- a gift etc. Shipping probably didn't bother them so they didn't ask for combined shipping. Or maybe they didn't know about it since they just starting buying off ebay. Once again, I hope this helps. Blessings Always.
weluvtreasureshowaboutu
·2 years agoSorry . mtgraves7984. This was supposed to be for original poster. Hit the wrong reply button. Have a blessed one!