Selling after Hiatus
I have been on EBAY for over 20 years. Have well over 6000 transactions , over 1000 as a seller with a 100% positive feedback. No issues at all.. I have not sold for Cpl years for variety of reasons but now retired and thinning out my collections. Posted my first items other day and one sold. Looked at the transaction and said “Funds on hold”. Tried calling EBAY ..AUTOMATED would not transfer me to a person. After calling 10 times finally transferred to a person. They explained that EBay considered me a “new “ seller from inactive selling for 2 years. WHAT A FN JOKE!! Was also told could be as long as 30 days to receive my payout for items sold. I was livid!! Immediately took down all items I listed. Without SELLERS EBay is nothing. DO BETTER EBAY!! 😡
tobaccocardyahoo
·5 months agoAll internet marketplaces have greater trust and safety rules than they did two years ago, and they are enforcing them more stringently.
You would encounter holds anywhere. Even PayPal has holds for new and some other sellers.
Apparently, you attempts to come up to date did not include actually read the seller help pages. Although you thought you were experienced, you needed more information than you could possibly receive from the offshore, poorly trained, customer support agents who have never sold on Ebay.
In your situation, some of those agents might have told you that you would be paid 3 days after delivery, even though the hold was 30 days.
In the future, when you have a reasonable number of recent sales under your belt, you might find that a big ticket sale gets subject to a hold.
Unavailable member
·5 months agoThat’s what happens when you don’t keep up with how things have changed on eBay.
Transaction holds are part of that change.
new_spin_boutique
·5 months agoeBay is a total Shish show now. I don't sell on this platform. I don't even use the platform, anymore. Most of the top sellers are gone. The largest autoparts dealer, gone. The reason - eBay nuked Cassini, destroyed the power seller's ability to have their listings show, replaced Cassini with a totally broken search, and is no longer policing scams, duplicate listings and has instituted classified listings and all sorts of other nonsense. Most people I know who used eBay don't any longer. Most sellers I know no longer sell on eBay. It's a train wreck. Internally induced implosion is what I'd call it.
I just hopped on the platform over the last 48 hours to see if I could track down a thing - and the thing is full of 0 feedback scam listings, like 99% of the listings are duplicates and scams. eBay is not what it was. I would argue, based on the evidence and the sequence of changes, it was a controlled demolition.
I wouldn't do business with this company if I were you. I would avoid it at almost all costs, like the rest of us have.
shire123
·5 months ago@new_spin_boutique
So why are you here if you don't use eBay anymore?
pickapaper
·5 months agoSo you don't use eBay any more but you came on here within the last 48 hours because you were looking for a particular item, which you found but said 99% were duplicates and scam listings. It's interesting that when you didn't find what you were looking for, you didn't just leave the site. Instead, you wandered over here to the discussion boards and found a thread in which to tell everyone to not do business with eBay and to avoid it at almost all costs. If you don't want to use eBay, fine, but it seems a bit hypocritical when you tell other people not to use eBay but here you are.
bonanza125
·5 months agoYour complaint is clearly stated in Ebay policy which is not only new sellers funds are placed on hold but also inactive sellers as well. You were on a hiatus so yes you are considered inactive. Your 20 years which really isn't an active 20 years in addition to feedback and transactions don't mean anything when it comes to payment process. Feedback only relates to buyers experience which helps other buyers make a decision. You are required to wait the 30 days. Over time when sales go through the holds will come in regularly again.
powell-collectibles
·5 months agoPart of the problem is that people are experiencing holds that are not per policy. Holds for infrequent sellers are just a couple of days past delivery if tracking was used. 30 days if tracking wasn’t used. It is 30 days for those high value holds, regardless.
bonanza125
·5 months ago@powell-collectibles
However policy also states inactive. The OP has been inactive from selling for years so unfortunately for them they have to wait 30 days. As far as the 30 days if tracking wasn't used it could be more than just a 1 time thing as in they went below seller level. That's where sellers are selling with a risk of holds or other things happening.
luckythewinner
·5 months agoPart of the problem is that people are experiencing holds that are not per policy.
Extended transaction holds
"If we have concerns about an order while it's on its way to the buyer, the funds may be unavailable for longer. Reasons could include discrepancies in tracking information, issues with a seller's account, or simply allowing extra time for the buyer to review their purchase."
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4816
That sounds like a policy that covers a hold for pretty much any reason.
jameshen1
·5 months agoImmediately took down all items I listed.
Uh, no you didn't.
fern*wood
·5 months agoI'm pretty sure this isn't a new policy that has happened since you left a couple days ago. Heck, over 10 years ago I opened a second account and was still selling on my first one, but I had holds placed on me. I wasn't surprised and it passed quickly. It was kind of neat, since I got a really good payout once the hold was lifted. It's not like you won't get paid and since you haven't received a payout in over 2 years anyway, waiting a little longer before rolling in those dollars shouldn't be too hard to overcome.
broto_64
·5 months agoI can understand the initial frustration but perhaps rethink your dilemma, because one thing I have noticed has changed is the sheer amount of buyers who can not or will not read through your listings... These buyers will then demand a refund based on claims that simply aren't true and other incredible scenarios to which, as a seller, it is in our best interest to remain cool, calm and composed.
I speak from experience when I say I've lost more cases (returns, and also feedback issues) because I was unable to remain calm and collected, cool and composed. Even a slight hint of anger and you will most likely find it difficult to prevail in these situations.
So come on back when you've cooled off, and know that the issue you're facing is minor. If however you find yourself still angry then please, by all means delete the remaining listings that are still online.
soh.maryl
·5 months agoYour advice to remain cool, calm and collected in the face of strife or adverse results is the very best advice that can be given to a seller here, IMHO.
luckythewinner
·5 months agoAfter calling 10 times finally transferred to a person
You didn't need to call ten times and talk to a person to understand how holds work, why sellers are subjected to them, and that sellers cannot get them removed by calling. The payment hold policy explains all that.
Was also told could be as long as 30 days to receive my payout for items sold
That is also explained that right in the policy.
They explained that EBay considered me a “new “ seller from inactive selling for 2 years.
In a sense, you are new, because a lot has changed since you last sold.
https://export.ebay.com/en/fees-regulations-policies/transactions/payment-holds/
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4816
Without SELLERS EBay is nothing
Without sellers, eBay is nothing. Without you as a seller, eBay does not even notice.
pastimpressions
·5 months agoI was a perfect driver with a perfect driving record. For decades.
My auto insurance rate reflected that.
My car was totaled in Hurricane Sandy.
As I had no car, I cancelled my insurance.
Having never experienced this before I didn't know what was coming.
No one ever volunteered what was coming.
I also never thought to check for myself.
Fast forward a number of months.
I purchased another car.
I shopped for insurance.
As a man of many moons with a perfect record for many moons & many moons of flawless driving I found myself facing two frustrating scenarios:
A. Sorry, we won't insure you. Come back when you have a recent driving history.
B. Sure we'll insure you. Here's a rate for an 18-year-old kid, reckless & fast, who has never driven before.
I was shocked and appalled at my legally sanctioned options. Not fair. No good.
Nonetheless, this is what it is.
The moral of the story?
Take a deep breath, re-read the terms of use, blow off some steam & welcome back to selling.
At the end of the day, a re-introductory 30-day hold is a small inconvenience.
Sell regularly and that will disappear.
Best of luck with shop and sales.
grann-4629
·5 months agoI haven't driven for over 20 years. I still have my Driver's License which I maintained for ID purposes (paid to update). I could go into our socialist insurance company (zero competition here - all government owned) tomorrow, pay my premium, and be on the road again right away. It doesn't matter that I haven't driven for many years, and, I will get the best rate because I haven't had any accidents in over 20 years.
sin-n-dex
·5 months agoI used to work in actuarial for an auto insurance company. They won't give you the same rate as an 18 year old kid because you haven't driven recently, but it will be held against you that you didn't have a car and insurance for the past 20 years.
When I totalled my car the one thing I did do was buy another car right away. If I waited a few months my insurance history would reset and I'd have to start over. How many years you spend driving helps, but not having been insured for a long time will hurt you in Ontario.
C.
grann-4629
·5 months agoWe are a one car family - my partner 'owns' the car and both of us pay the insurance. My point is, I could go out and buy a car, pay the government for insurance, and be driving it the next day. As far as they are concerned and according to their records, I have been driving accident free for many years - I'm a good risk.
I stopped driving voluntarily after having a stroke. I didn't get the kiss of death from the government but I felt my reaction skills had reduced a bit and I didn't want to put other drivers at risk. The government insurance company doesn't know that. With the increase in local traffic due to infill housing, I don't want to drive any more - it's too crazy out there.
soh.maryl
·4 months agoSo Canadians "pay the government" for auto insurance rather than search out the best rate from AllState, Nationwide or whoever? Interesting.
sin-n-dex
·4 months agoNo we don't pay the government. We call a broker and they find us a deal among companies they do business with. I think the other poster was suggesting it's government owned. But that's not true either. Its government regulated but isn't most Insurance government regulated? It's also expensive. I pay 2300 a year to insure my vehicle. Some insurance wants upwards of 4000 cad for the year. Also because I drive my car to mail packages that is considered business use.
C.
mozartbach1971
·5 months agoI live in California my auto insurance went up over $200 even though I had no accidents or tickets.
sin-n-dex
·4 months agoThat happens in Canada too. A few years ago mine nearly doubled with no changes to my driving record. I just canceled and went elsewhere.
C.
meme6253
·5 months agoChange is a constant, & things have changed while you took a Hiatus, Many new rules that you have to either contend with or choose not to, Best of Luck to you!
pickapaper
·5 months ago@joem2361
A lot has changed in the last couple of years. Anyone who is a new seller or has not sold for a while, regardless of their past feedback, excellent history, or how long they have been on eBay, is subject to funds being held for about 30 days. This lets eBay know the account has not been hacked, and/or that everything regarding the transaction goes okay. After you have been selling a bit and get some current experience, this 30-day hold goes away.
Also, were you in Managed Payments or Paypal when you sold before? If you were not in Managed Payments, you will now need to set up a seller's account, giving eBay your bank account information so they can pay you and your Social Security number for the government.
I understand you are angry now, but I hope you will reconsider and come back as a seller. It's just a little bump in the road, one that every seller must go through.
joem2361
OP5 months agoI updated ALL my info few months ago , banking etc , knowing things had changed. I talked to a supervisor again verifying my info verbally proving my account was not hacked and I was an EBay Veteran. I can understand This policy for new Sellers as there are MANY scammers out there but verified veteran Ebayers in good standing should NOT be punished for their actions. There should be allowances made once all info was VERIFIED!!
soh.maryl
·5 months agoYes, you have a point; however, eBay's site, eBay's rules. It's a relatively small inconvenience in the grand scheme of things and doesn't last forever.
grann-4629
·5 months agoSorry about this issue. eBay doesn't make allowances for the payment hold - to protect themselves they treat their veterans as scammers for around 30 days. Not sure what happens, in their minds, on the 31st day to make everything good.
pickapaper
·5 months agoI only mentioned those things because you did not initially say so and I wasn't sure where you were at in the process.
Believe me, we are all your corner and understand where you are coming from. But we also understand that it is eBay's site, they make the rules, and we must abide by them. No one is exempt. No one is being picked on or singled out or punished.
Whether you decide to come back as a seller is up to you. I hope you do give yourself a bit to cool off and reconsider coming back. It's a small inconvenience now, but since you were a seller before, you know that it can be beneficial
soh.maryl
·5 months agoExactly how did you contact this supervisor you spoke with?
That's another thing that's changed in the last few years.
theteamsetguy
·5 months ago@joem2361 ,
Unfortunately, the landscape in e-commerce has changed drastically in the last few years. The amount of fraud has increased dramatically. The incidence of dormant accounts being hijacked has gone thru the roof.
Ebay is just protecting itself. Once, you reestablish your self in a few months the holds will go away unless your volume increase drastically.
marnotom!
·5 months agoWhy are you taking offence over something that's a business decision and not intended as a personal afront? Surely an eBay veteran would know a thing or two about risk management.
soh.maryl
·5 months agoSorry yours was such a disappointing experience and wish you'd not give up so easily.
eBay does, I believe, tell sellers that a seller who has not sold for 90 days will have payments held. Ditto for new sellers and for sellers who've always listed lower priced items and now want to list a high value item. This is across-the-board, not just you. It can come as a surprise to a seller under those conditions, but, if you really want to sell, don't let it discourage you.