Selling a business fax machine trouble | Selling

stevlohr0 · 2023-10-09T01:00:47.062000Z

Hello, I sold a business fax machine and the buyer wants to return it. It was working as it should when I packed it up and shipped it. The buyer says its defective but in there pictures included in the return request it shows that they did not even set it up. They did not even take it out of the box! I have messaged the buyer 3 times asking what is wrong and they have not replied. In my sales post it is clearly listed that I do not accept returns.The machines shipping cost more than I charged for it. I will lose a good amount of money to just accept a return from this buyer who is not communicating.What is my recourse to have the buy uphold their end of the purchase. It is not defective and they are not communicating and or replying to my request for information. I do not feel like I should take a return for this item.Any suggestions would be very welcome.THANKS!

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