Sellers donâ€™t have Guarantees- Beware | Selling

diabetoe859 · 2023-09-27T22:56:34.720000Z

I have sold product for a little under a year now on eBay. Outside of some of their outlandish fees that clearly are based off politics my experience up till now has been good. I sold over 151 units across 92 shipments of this particular item. 100% feedback with great praise comments. I had a shipment that hadnâ€™t had any movement for a week. My buyer (a repeat customer) reached out and was starting to get frustrated. I havenâ€™t had a lost package thus far so I wasnâ€™t sure what to do. They gave me a link to give to my buyer which I provided to him to fill out a case not received claim. The package went to 5 distribution centers across 4 states. I spoke with multiple agents who assured me that eBay had my back as the seller and I wouldnâ€™t loose out on compensation as well because I had done everything text book style. I have the transcripts from all agents which Iâ€™m thinking maybe I need to talk to a few attorneys to get some clarity, but none the less. They lied to meâ€¦ it doesnâ€™t matter if the carrier lost the package it all falls back on the seller. They did absolutely nothing for me. I knew my buyer needed refunded but the agents told me NOT to. The money is not the issue here, I just wonder.. how many sellers are eBay screwing and profiting off of like some kind of dictator?? How am I responsible for what the post office does? The bold lies truly had taken me back. They told me I needed to file a claim with the post officeâ€¦ ahh hello, what is the purpose of me using this 3rd party app if I have to do the work?? I was so shocked, but how many more sellers have this same story?

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Sellers donâ€™t have Guarantees- Beware | Selling | eBay Community