Seller wants to return a heavy item because they now for some reason can not afford it.
I sold a 26 pound item. The seller contacted me a few days after delivery and said that they can not afford the item and can they return it. First of not for that reason, but I told them the bigger reason. I can not refund the 140 dollars it cost to ship it and it would cost 140 for the same shipping and insurance maybe more because I get a discount from eBay shipping. So the total cost to them would be at least 280 USD and the cost was 325 usd. That would leave little money back. I told them that it would be way more cost efficient to try to sell it on their local Facebook market or Craigslist. Not to mention that if it was damaged in return shipping they would be responsible for the collection of the insurance or for the cost of they did not buy insurance. USPS insurance is a horrible mess. I have collected one time in 20 for damages. Most times they will blow it off as you did not package it right not that your delivery guy dropped if from 6 feet off the back of a truck. My Etsy account has Etsy insurance. They have paid out every time I put in a claim. eBay offers similar things to help out. But the fact remains There is no easy way out of this by returning it. What would you do in this situation?
huemobe0
·2 years agoThanks eBay? It's happened to me. My listings always said, "No returns, none, ever!" eBay doesn't care.
siriusrising
OP2 years agoI have not heard back from the buyer for a week or so now. I did send her a message saying the cost of the of shipping. I have not heard back and she has not opened a case. So maybe we are all good.
clemowbooks
·2 years agoNO RETURNS DOES NOT MEAN NO REFUNDS.
They are even spelled differently.
You can demand the return before refunding even with a No Returns policy.
But you do refund.
glgenterprise
·2 years agoIn addition, my experience has been not great with buyers packing their own returns sufficiently for a return on heavier or more delicate items. I rarely pay for insurance on returns, as I do not expect that USPS will ever honor the claim due to insufficient packaging.
OP - I would chat online with CS about the situation so that you have it on record. The advantage of a online chat is you'll get a transcript of it, so eBay cannot claim later that the rep did not say whatever they did to get out of covering the claim on your behalf.
siriusrising
OP2 years agoIt sold a couple of weeks ago not in June. The buyer said they can not afford it. If it was not such expensive shipping I would see what I can do with some restocking fee. But the cost of shipping today is really high. Then there is the danger of it being damaged in transit. The USPS is not all that great when it comes to taking care of a package. Especially when its heavy and large.
asset_liquidators
·2 years agoOh okay. The only one I found that sold at 325 was from back in June so I thought that may be it. Two weeks is a different story. Probably best to just tell them to return for refund. Don't get into a lot of back and forth messages. Just 'return for refund' but maybe reiterate that they make sure it is packed properly and securely.
Maybe when they find out what it is going to cost to ship it back they will just keep it.
femmefan1946
·2 years agoA completely different and off the wall suggestion.
He pays you for a Return Shipping Label -- which costs you $140-- rather than him paying $280 at the PO counter.
When you get it back in salable condition, you refund the original purchase price only.
I doubt it will fly, but if negotiations have been polite, he might go for it.
femmefan1946
·2 years agoTell them that since this is a case of Buyer Remorse, return will be at his expense.
And do not delete any of those Messages.
You might even have a Chat (not phone call) with Help and Contact and ask that a case be opened on this, because he may try to make you pay for the return shipping by opening a Not As Described claim.
YOu sold it in June?
You may be facing a credit card chargeback since the Money Back Guarantee has lapsed.
I'd definitely be contacting H&C in an attempt to Block his chargeback claim.
BTW- you don't have to have something returned to pay a refund.
Normally, you would want it back, but china and glass sellers are often satisfied with a picture of the box of shards the buyer received.
In this case the cost of return shipping +refund is greater than the resale value of the fan.
siriusrising
OP2 years agoIt was a Antique GE Vortalex fan. They are very heavy. It was sold on my fan business account not my personal account.
asset_liquidators
·2 years agoFrom back in June? You shouldn't even be corresponding with this person 90 days after purchase because they used it for 3 months and then decide they "can't afford" it.
dhbookds
·2 years agoWhat are your return rules? No return/return, buyer pays/return, seller pays?
siriusrising
OP2 years agoI have seller does not accept returns.
dhbookds
·2 years agojerseyboymusic
·2 years ago@siriusrising You said "I have seller does not accept returns."
You need to change that for future listings. Ebay might overrule that and odds are you WILL have to pay return shipping
PLUS in another post you state something about a restocking fee. Ebay does not allow that, any more (not for a few years)
luckythewinner
·2 years agoPLUS in another post you state something about a restocking fee. Ebay does not allow that, any more (not for a few years)
If a buyer wants a remorse return from a seller who does not offer eBay returns, the buyer and seller are free to negotiate any partial refund they want. That is allowed under eBay rules.
soh.maryl
·2 years ago"Seller does not accept returns" is not the same thing as "Seller does not give refunds".
Have you read the MBG?
albertabrightalberta
·2 years agoDid the buyer open a return request?
If so, you can deny the return.
If not, tell the buyer to open a request. Because it's been over 30 days, you can refuse the return no matter what reason the buyer selects.
Third option: Block and ignore.
dhbookds
·2 years agothe only thing I see you sold was an air gun for $145.......shipping could not be $140.......you sell only in the US/from the US....... why do you think it's $140?
simba6
·2 years agoSave those messages. They might help if the buyer later says not as described. That is might, not sure as the buyer is always favored.
umoraski
·2 years agoI agree. The buyer already said in the message to your that they couldn't afford to keep it. So that would be proof they had buyer's remorse.
luckythewinner
·2 years agoI sold a 26 pound item. The seller contacted me a few days after delivery and said that they can not afford the item and can they return it. First of not for that reason, but I told them the bigger reason. I can not refund the 140 dollars it cost to ship it
The cost of shipping does not change how eBay works. If you offered a return policy, your buyer can file for a return and return it. If the buyer claims SNAD, you will have to fund the return shipping label if you want the item back.
What would you do in this situation?
I never sell any item that costs more than $5 to ship for this exactly reason.
What did you sell that cost $140 to ship????
rfmtm
·2 years agoBuyer no longer wants it, is a remorse return and buyer would have to pay the return shipping. Wait to see if buyer actually opens a Return Request before communicating further.
bonjourami
·2 years agoYou mean the buyer contacted you?I guess, in this situation, I would hope the buyer doesnt open a snad case, then you will be responsible for return shipping.