Seller refused to cancel order
So I sent an offer to a seller for something but I noticed that i didn't check off the authenticity garentee for 80 extra so I promptly messaged the buyer stating my issue then like a half hour later I get a notification that the seller accepted my offer and the money was immediately taken out of my account so right as that happend I canceled the order(not even a minuteafter he acceptedit) and messaged the buyer again. Then about 2 hors later he tells me it's too late because he had already shipped it which I didn't get a notification for it going out for shipping till a while latter. How do I proceed and the amount I paid was no small sum either. Any help is appreciated.
19 comments
gurlcat
·1 year ago@janet9988 @pickapaper I can actually see why this COULD be worthwhile -you could snag a highly valuable item WITH PAPERS (from the authenticators) for a nice low price, even including the $40/80 fee. Like say the item is actually worth $5k if authentic, and you got it for only $1k +$80. Then you would have a great genuine article for yourself, a gift for someone else, or to resell and make a very nice profit, and having those papers would be a real asset in that case.
But here's what I want to know -what if the authenticators declare it a FAKE? I understand you would get the item's price promptly refunded, but what about that $80? Is that just your loss? To me that wouldn't be fair, and would be bad business for eBay, potentially driving away buyers. I think the wisest thing would be to charge it to the seller on top of the full refund for the item sale. But then, I could see how a seller could find that unfair as well, since he/she didn't have any say in the matter, and only offered the item so low-priced because they weren't sure if the item was real or not. Certainly when a buyer returns an item because their local shop deems it a fake, the seller isn't held responsible for THAT authentication fee.
So does anyone know what happens in this case?
pickapaper
·1 year agoI wasn't aware of the ability to pay extra for "authenticity guarantee" for some items. (Thank you @janet9988 for the info.) But I am having a bit of trouble wrapping my head around this. If a buyer did not purchase this "extra protection" and the item turned out not as described, the buyer should still be covered by the MBG? So what is the benefit of paying the extra?
I know on TheRealReal, if you buy certain items like some handbags, all sales are final but you can pay extra for the privilege of returning the item if you don't like it, and that fee isn't cheap. But that's a different deal because you are paying to be able to return whereas on eBay apparently you are paying extra for "authenticity" and that is what confuses me because it looks like that should already be covered under MBG. What am I missing?
janet9988
·1 year agoEbay makes money off of the deal. 🤣
There is no real benefit unless the buyer does not mind paying for the authentication.
As buyer, I would want to take my item local shop.
kensgiftshop
·1 year agoRight now, you wait for the item to arrive.
Have it checked as soon as you can so you can use the MBG in case it's a fake.
simba6
·1 year agoJust have it looked at when you receive it. If it's a fake, you can return it as not as described.
luckythewinner
·1 year agoHow do I proceed and the amount I paid was no small sum either. Any help is appreciated.
If I read this correctly, the seller did not make a mistake - you did.
If so, IMHO how you proceed depends upon your morality.
If the seller has a return policy, after it arrives you should request a remorse return and pay the return shipping.
gurlcat
·1 year agoBut if they returned the item, would they get the AG service fee refunded?
Also is my memory making this up, or don't AG items have to get inspected both ways?
bdmh-enterprises
·1 year agoThey didn't pay for AG. They wanted to but forgot to check the box.
Otherwise yes, things sent through AG get returned through AG as well. And I believe the fee would be refunded when that happens.
dryophelia
·1 year ago@gurlcat
@pickapaper
I did read that there is an option for a buyer to pay $40 for the authentication process.
It’s an option in the listing, like the option for a Allstate warranty on certain items.
Here is a bit more information
https://community.ebay.com/t5/Community-Mentor-Lounge/Buyer-paid-authentication-options-gt-gt-gt/m-p/34952349
bennotbill
·1 year agoWasn't there something about it's free above a certain price but you get an option to pay if it's below that.
Maybe I'm wrong but I'm nearly sure I read that somewhere.
silverstatetreasureboxes
·1 year ago@bennotbill
Your correct, it's usually $40.
pickapaper
·1 year agoIf I understand you correctly, this seller gives a buyer an option to pay extra money to prove an item's authenticity? I may be wrong but I don't think they can do that on eBay. It is up to a seller to prove authenticity on items they sell with eBay's Authenticity Program and they can't charge extra for doing that.
eBay has a Money Back Guarantee so if you receive an item that is "Not as Described", you can go to your purchase history and find the item, click on "return this item" and the seller will have to issue a label for you to return the item. If they do not do this, you can ask eBay to step in and they will force a return. (Even if a seller says "no returns", the MBG overrides a seller's terms.)
gurlcat
·1 year agoYeah I thought the AG thing was totally free to both buyer and seller.
janet9988
·1 year agohttps://www.ebay.com/help/buying/default/buying-authenticity-guarantee?id=5470&st=3&pos=1&query=Buying%20with%20Authenticity%20Guarantee&intent=authenticity&lucenceai=lucenceai&docId=HELP1789
Fees and costs for Authenticity Guarantee
For most categories, eBay covers the costs of the Authenticity Guarantee service, including both the expert inspection and shipping from the authentication facility to you.
gurlcat
·1 year agoThat's interesting, so if the OP's item was a wristwatch, that $80 would be the exact amount extra.
But the OP seems to be indicating the listing was DEFAULTED to include the AG, so you would have to opt out if you don't want it. If that's true, that is MESSED UP.
bdmh-enterprises
·1 year agoI believe they mean they wanted to add the AG but forgot to click the check box before ordering. Items that qualify for automatic (free) AG can not be opted out of.
There's all kinds of legit reasons why they may have actually quickly shipped. Larger sellers / drop shippers could be set up to automatically create shipments upon order. Maybe they happened to get your order together quick because they just had the time ect. I've had orders come in while I was getting shipments together and sent them within hours.
OR... They're being shady and want to avoid sending to AG. Fortunately you will be well covered by the MBG if the item is not right when it's received.
gurlcat
·1 year agoBut he said he didn't check it OFF, not on. So to me that sounds like it's already on.
adamcartwright
·1 year ago@gurlcat
IMO, "checking off" a box means you check it.
Like you go down a task list and "check off" what you've accomplished.
He forgot to check the box to add the optional $80 AG fee to his total.
gurlcat
·1 year agoYou're probably right. I took it the opposite way, thinking of "off" as a negative, absence, null, non. But English is a goofy language and lots of people use it even more goofily, ha.
That's certainly forgivable, but what isn't (in my book) is starting a thread about a problem and letting a bunch of people waste their time thinking about it and discussing it, without even coming back to clarify or update. To me this is even worse than coming to post a vitriolic rant, and I'm not too crazy about those either.