Seller Nightmare | Selling

laughline · 2025-06-27T16:52:33.107000Z

I have an eBay horror story for you. Really makes me want to stop reselling. Soâ€¦ I sold this set of resin canisters. I sold the set for $300. It was still in the original shipping box with 2â€thick styrofoam form-fitted boxes around each one. Very securely packed. Well as soon as I shipped it, the buyer asks to cancel the sale. I said I already shipped it. But I start feeling very uneasy about the sale. And sure enough, when the box arrives, the buyer sends me a super aggressive message saying that it arrived all broken and wants a refund. I immediately call eBay and tell them that I suspect that the buyer intentionally broke the items in order to get a refund (given the fact that they wanted to cancel the sale AND that the box was packed extremely securely). eBay says I HAVE to accept the return. So I send the buyer a return shipping label to return the item. When it arrives here, the box and styrofoam are in perfect, undamaged condition. Now you tell me how resin could get broken like that? I mean the styrofoam form fitted container around each one is 2â€ thick! So I take pictures and call eBay. They tell me not to process the refund but to wait until the buyer asks eBay to step in. Then when eBay processes the return, I will be able to appeal it and then eBay can help me. They also say they can remove any negative feedback the buyer leaves. So I follow their instructions and the buyer asks them to step in, and eBay processes the refund. And the buyer leaves me horrible negative feedback (the only negative feedback Iâ€™ve ever gotten in 24 years!). So I file my appeal and eBay denies it! I even call and speak to someone who files another appeal for me. Denied. And then I fill out the form to have the negative feedback removed. Denied. So now the only thing I can do is file a response to their feedback so people can see it. CAN YOU BELIEVE THAT! And now I have 3 broken canisters and am out the $30 shipping each way! I wish eBay would've just said that there was nothing they could do and that I should just process the refund instead of leading me to believe that if I did everything they told me to do, they would help me. Very poor customer service.

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