Seller Hub Overview page awaiting payment, awaiting shipment issues | Selling

dk0 · 2023-05-13T15:50:41.980000Z

Recently, I become aware of some odd issues on my Seller Hub Overview page. On my awaiting shipment count, I have a phantom order, so that my count only goes down to 1, even though I have marked everything as shipped. This phantom item also appears an overdue for shipment, but when I click it, that page says I have 0 overdue for shipping. When I do have items awaiting shipment, that page shows an accurate order count, but the dollar amount is inflated by something over $50. And I don't know if this is related or not, but in the past few weeks, I've had 2 different buyers ask if I had received payment on auction items they won several weeks ago. Both of these individuals are reliable, repeat customers. They believe they have paid, and at least one of them says they no longer have a link to pay for the item. But I have checked, and these items are still in my Awaiting Payment page. (And they are low priced items, so they can't account for the >$50 error on my Awaiting Shipment page.)Just curious if anyone has had similar issues? I may have to call eBay, but the idea of sitting on hold then trying to explain this to a first-line customer service rep doesn't have much appeal at the moment.

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Seller Hub Overview page awaiting payment, awaiting shipment issues | Selling | eBay Community