Seller has no rights on Ebay
I started selling on Ebay about 6 month ago, very disapointed will never list any items any more.
Buyers make seller's fool and there are no help from customer service at all. I advase dont sell on Ebay.
52 comments
I started selling on Ebay about 6 month ago, very disapointed will never list any items any more.
Buyers make seller's fool and there are no help from customer service at all. I advase dont sell on Ebay.
stuff4divas
·2 years ago@olvik5762 ..... OK ....... BYE!
stainlessenginecovers
·2 years agooh, another 'click bait' thread....goody!
mam98031
·2 years ago@stainlessenginecovers
No not really. It is another new seller that didn't know how to handle a situation they found themselves in and blames Ebay because it didn't turn out well for the seller.
olvik5762
OP2 years agoDo you want to know how bad Ebay is , here is a story.
Last year on November I sold item Nikon NIKKOR 105mm f/2.8 for 100 USD pluse shipment and tax 120 total.
A few days later I received a message from the buyer complaining about the lens, he said it was not working. He asked me to return the product, I didn't mind, he had a 14 day return period anyway. Lately I have received a message from Ebay that the buyer has started a refund dispute against me.
I have sent a message to Ebay that I have not refused the return and I am willing to exept return .
A couple of months later I got an email saying I had to refund the buyer 133 USD becouse dispute was found in the buyer's favour. I also had to pay 20 USD dispute charge.
But the most interesting part was I did not get lens back, so buyer kept lens and got his money back.
After that incident, I stopped seeing my gear, except for one lens that I didn't think anyone would buy. Nikon 18-300.,
I didn't want to sell it on Ebay, but it was too late, the buyer had already paid. I sent the lens to the customer, same story, but this time at least I got the lens back, but I lost 60 USD on returns.
I also want to say there is nothing wrong with lens, it works fine.
Warning to sellers and anyone who thinking to start selling on Ebay. I dont want people to get to the same troble as me becouse Ebay do not care about sellers at all.
dbfolks166mt
·2 years agoDo you want to know how bad Ebay is , here is a story.
Last year on November I sold item Nikon NIKKOR 105mm f/2.8 for 100 USD pluse shipment and tax 120 total.
A few days later I received a message from the buyer complaining about the lens, he said it was not working. He asked me to return the product, I didn't mind, he had a 14 day return period anyway. Lately I have received a message from Ebay that the buyer has started a refund dispute against me.
I have sent a message to Ebay that I have not refused the return and I am willing to exept return .
A couple of months later I got an email saying I had to refund the buyer 133 USD becouse dispute was found in the buyer's favour. I also had to pay 20 USD dispute charge.
But the most interesting part was I did not get lens back, so buyer kept lens and got his money back.
After that incident, I stopped seeing my gear, except for one lens that I didn't think anyone would buy. Nikon 18-300.,
This is NOT an eBay problem it is a problem with the current federal laws that cover CC chargebacks. The laws are over 50 years old and written at a time when ecommerce wasn't even on most peoples radar. The chargeback problem, also known as friendly fraud, has grown into a multi-billion dollar issue and the problem is NOT unique to eBay or ecommerce.
I will agree there are things that eBay could do to help stem the growth but that would require resources which would eat into the bottom line. CC companies do monitor card holders as well as merchants for abuse or excessive chargeback activity and can terminate a cardholders account or revoke a merchants ability to utilize their card(s) as a form of payment.
I didn't want to sell it on Ebay, but it was too late, the buyer had already paid. I sent the lens to the customer, same story, but this time at least I got the lens back, but I lost 60 USD on returns.
I also want to say there is nothing wrong with lens, it works fine.
Warning to sellers and anyone who thinking to start selling on Ebay. I dont want people to get to the same troble as me becouse Ebay do not care about sellers at all.
vintagecraze50
·2 years agoThe iffy seller protection is the Chargeback. If that were regulated by the govt better there would be much less stress selling on here. This is your greatest threat on here.
mam98031
·2 years agoTo me without having all the details, what I'm getting from the few details you did give us is as follows.
The buyer emailed you that there was a problem. You told them it was OK to return the item. Then it appears you didn't give the buyer any instructions on how to accomplish this or give them a return shipping label. This is what caused your current day mess. You could have / should have taken care of this back then. It appears you left it in the hands of your buyer and you should have worked directly with them on getting the item returned to you.
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115#
A few months later the buyer's options under the Money Back Guarantee ran out a very long time ago, so they went to their Credit Card and filed a dispute called a Chargeback.
Ebay notified you that the buyer filed the Chargeback. These can be very hard to battle and Ebay does NOT have any control over how the Credit Card Company decides these cases. What happened to you is typical of the Credit Card Companies. They rule for their buyer. They allow the buyer to keep the item and get a full refund. Again NOT eBAY'S FAULT.
If you had of handled this back when the buyer first brought the issue to your attention, the chargeback would not have happened nor would have the additional $20 charge for losing the Chargeback.
It is so important to know how to handle a buyer that is telling you there is an issue and they want to return the item. But clearly you did not understand the process and that is why it ended up the way it did.
I'm really sorry you went through this. But you are blaming Ebay and it is not Ebay's fault. Sellers DO have rights on the site, but it is up to the seller to KNOW what they are. This was an avoidable situation. ðŸ˜
olvik5762
OP2 years agoBuyer has 14 days return policy, do I have to pack package for him. After all this do you still think I will sell anything on Ebay.
mam98031
·2 years agoYou are correct, on Camera's you can have a 14 day policy.
@olvik5762
The return policies options are as follows.
With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request. Or if they want to, they can accept the return and have the buyer pay the return shipping. If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.
On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.
ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.
All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!
14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.
For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.
albertabrightalberta
·2 years agoI'm sorry this happened to you @olvik5762 and sorry you didn't understand how to have the buyer open a return request.
However the question I have is at what point did that buyer leave feedback for you? I ask because the feedback states, "Excellent lens, very clean, like new condition, fast shipping, well packed - Great Seller!!!"
ckimodog
·2 years ago@olvik5762
I agree, you shouldn't sell on eBay especially if you don't know what you're doing and don't follow thru with helping a customer who was unhappy with their purchase.
Good luck in the future!
ckimodog
·2 years ago@olvik5762
Sorry for your disappointment. My suggestion is to take the time to learn the ropes here on eBay instead rushing into it like a bull in a china shop. I have the exact same lens you sold & got it for less than $100 brand new. You have a lot to learn and coming here to discourage others from selling on eBay isn't going to solve your problems, as most will just by pass your negative advice. Sorry.
dbfolks166mt
·2 years agoSorry for your disappointment. My suggestion is to take the time to learn the ropes here on eBay instead rushing into it like a bull in a china shop. I have the exact same lens you sold & got it for less than $100 brand new. You have a lot to learn and coming here to discourage others from selling on eBay isn't going to solve your problems, as most will just by pass your negative advice. Sorry.
OP has never returned and may not. In all honesty looking at the listing I could not tell exactly what they were selling based on the pictures and the description.
dirk12955
·2 years agoThey never come back.
It's like trying to solve the puzzle on WOF when all the
spaces for letters are blank.
mam98031
·2 years ago@olvik5762
I am sorry to hear you have been having a problematic time here on Ebay. I see you have one current sale from late May. Did something go wrong with that transaction? If so, give us the details we may be able to help you.
Sometimes for new and/or infrequent sellers they are not aware of the rules that can help them. Too often they assume they don't exist and that simply isn't always true.
Why not give us a chance and see if we can help you or show you some things that can help you. We would be happy to try if you would take the time to give us some details of what has caused you so much frustration. Just remember, we are here to help.
tobaccocardyahoo
·2 years agoThere is a lot to learn before you list any item on an internet marketplace.
If you do not learn it, you will lose money.
Customer service cannot forgive you for your mistakes, you pay the price for thinking it is going to be easy.
orangehound
·2 years agoInexperienced seller, selling an expensive item, and not listing it with "free returns".
This is the classic formula for disaster on eBay.
baydealz
·2 years agoCan you educate us more about merit of 'free returns,' I'm seeing all the replies in here about the need. Are scammers looking for people who don't offer that? Did eBay simply browbeat everyone into doing this? I understand both arguments, it seems to be an extension from 30-day returns in the first place (which evolved into 'you're going to accept them whether you like it or not.' Like 'no return,' I can see sellers not taking back electronics or software. External etailers often have that policy, but ebay is forcing everyone, so one can now buy new appliance part, try it out, if it doesn't work, not only return it, but get shipping label and full refund provided? Seems crazy. I think I'm going to start shopping instead of selling. And since we know ebay doesn't support sellers, when that appliance part is returned damaged inside torn up boxing, what is the recourse?
hohman0870
·2 years ago" Did eBay simply browbeat everyone into doing this?"
Actually, the market and entitled buyers that have been fed with entitlements by Amazon and other sites have forced it on many sellers.
I have been on here for over 20 years and get very few returns so it is a fairly low risk 'feature' that people look for.
You just have to determine the percentage of items that you expect to have returns (and theft) on and add the return/refund/theft costs into your pricing. Every buyer pays for those that take advantage of everything they can get away with.
vintagecraze50
·2 years agoCORRECT. THIS is the highest risk group on here for a chargeback fraud.
dbfolks166mt
·2 years agoYou didn't provide any details so not sure what the issue(s) is/are. I only see one sold item in your listings and if this is the item you are having issues with I see several things wrong with the listing.
kenneth686321
·2 years agoDon't leave us hanging. If you are going to complain, you might as well give us all the juicy details.
Let me take a wild guess at what happened.
1. Did a buyer open a Item Not Received case where you failed to properly respond to the case and upload the tracking number thus Ebay had to step in and force a refund from your account?
2. Did the buyer open up a Item Not As Described Case where you failed to properly respond to the case and issue the buyer a prepaid return label thus Ebay had to step in and force a refund from your account?
3. Did the buyer send back a rock, broken item, different item or empty box?
If its option 3 you have deepest sympathies
inhawaii
·2 years agoThank you for your advice but why should I stop selling on ebay?
I've been selling here for 20+ years.
I'm doing just fine.
No problems.
monster-deals
·2 years agoCome on now.
You, me and everyone else have PLENTY of problems.
It just isn't enough to make us leave...yet.
dirk12955
·2 years agoThe biggest problems ebay sellers have?
The problems they ignore until it's too late to fix.
isaiah53-57
·2 years agoCopy that - We have always tried to be proactive in business decisions - When Promoted Listings started ramping up, after having been dealt the $#i++4 end of a couple MBG cases, it was easy to see where things could quickly progress - We had no desire to get caught up on multiple fronts, so we slowly implemented our exit strategy and now no longer list here...
We would consider listing here again, but they would need to get rid of the MBG.. We can deal with fees since we could likely get top dollar for some of our items selling them here...only problem is, we are 100% unwilling to list pricey items that are 100% at risk for loss through buyer fraud... Been there done that and its THE MAIN reason we do not currently list on this site...
fbusoni
·2 years agoIf you have MBG cases, maybe what your selling is defective. Ever consider that?
Sounds to me like you don't know what you're doing.
If you cannot afford the occasional loss, you obviously don't know how to run business.
isaiah53-57
·2 years agoIf you have MBG cases, maybe what your selling is defective. Ever consider that?
I think most anyone can glean from the content of our post that the there was THEFT involved in our MBG Cases...
If you cannot afford the occasional loss, you obviously don't know how to run business.
Huh? What does being able to afford an occasional loss have to do with knowing how to run a Business - A better business model would seek out ways to reduce their losses, which is exactly what we did - We have the business acumen to continue our businesses where we rid ourselves of those occasional losses and the distrust that comes with several scams - And were not talking the loss of chump change like your $49 avg sale - We found thievery was, and likely still is getting worse on a monthly basis - And then the company schemes up having to dig deeper to pay for Promoted Listings while services were/are degrading? Nah... Half of the decision to not do business here was a matter of principle... The other half was keeping more money in our pocket with less stress, work and worry...
But hey - go hog wild here by all means... who am I to tell you how to run a business when you have 20 years of selling here without a loss...cough* Bu11$#it cough*
fbusoni
·2 years agoBlaming eBay for your failures. Sad.
olvik5762
OP2 years agoWhat do you know about seling with 0 listing
inhawaii
·2 years agoSome people post here with a "posting ID" not the ID they sell with.
So someone on the boards with "0" feedback can be a very experienced long-time seller.
fashunu4eeuh
·2 years agoApparently a lot more than some.
fbusoni
·2 years agoI have been selling on eBay for 25 years.
I use this account only for the eBay forums.
There are some very vindictive and envious and borderline-hysterical people here on the forums.
I think its obvious who they are.
I can prevent them from trying to harm my eBay account by using this user ID.
Its worked wonders so far. 😊
fbusoni
·2 years agoNice story. The truth must be utterly banal.
mam98031
·2 years agoSome members have more issues than others. We are not all alike. We are a diverse group of people. The way each of us looks at things, our points of view, are also very diverse. We can respect how you feel or how you see things, can you respect that we don't all see things as you do? Just an honest question.
kensgiftshop
·2 years agoYou want to let us know what the problem is?
mnoreen76
·2 years agoIt is true that eBay's customer service tends to favor buyers over sellers.
I sold a nail polish item worth $50. After 25 days, the customer claimed they didn't recognize the transaction, despite the item being delivered. eBay refunded the money from my payout. I also question why eBay charges a transaction fee when it's not the seller's fault if someone uses another person's card. This seems to be a flaw in the platform's security.
mam98031
·2 years agoThat type of reason means it was a Chargeback not a claim filed through Ebay. You should appeal this as Ebay should have had you covered when the buyer says they didn't recognize the transaction.
Ebay should have sent enough info to the buyer's credit card company to support what the charge was for. So file an appeal.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home