Seeking advice on a INR case where buyer had wrong address | Selling

lazer*lightning · 2025-02-21T23:06:47.689000Z

I have a laptop that I sold Feb. 11th and on Feb. 17th USPS tracking said the package was being returned due to insufficient address. After contacting the buyer, he told me that he had forgotten to update the address and asked me if I could reship for free. I tried to find that out by asking the PO but unfort. it cant. So I then replied to him saying he could pay an additional $6.82 (which is what I paid for shipping minus my 50 cent original handling fee) or I could refund him minus the original shipping and handling. He said he was down for paying the re-shipment charges. eBay on the phone told me I could print another label. That last buyer communication was yesterday. Today I found he had opened an INR case to which I asked in the case why he opened it and if he had changed his mind about reshipping. I told him that I have not received the laptop back yet. There also is no change in the tracking as it still shows it's being resent to me as of the 17th but nothing has updated since then to show where it currently is. Is that normal? There is no reply from the buyer yet. Why would this buyer open up a INR case if it clearly is his fault for providing an incorrect address? And should I be putting the original tracking number where eBay asks me to upload or the new shipment tracking when the buyer pays again? The buyer is in the NYC area and has 0 feedback but has been on ebay since 2016 so maybe he just has no clue what he is doing. I did reread my last thread of when something like this happened. Should I be following this advice of wastingtime101 if an INR case has been opened?: Have the buyer sort out their address issue then pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload tracking to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.That's the option I think I would do most but the other options he provided were: You can refund the buyer the item cost minus original shipping and minus a portion of your eBay fees (fee credits are prorated on a partial refund so you won't get back fees on the shipping amount you withhold). Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and if you still want to work with this buyer you can tell them to repurchase it with the correct name/address.A different way to accomplish buyer payment for re-shipping is to create an eBay listing for the shipping cost (bumping it up to factor in eBay fees) and having the buyer purchase it, entering their correct address at checkout. You could purchase a shipping label through eBay for that transaction.You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute and why deal with all that? I also think handling it before it gets to this stage with a partial refund is the "right" thing to do if you're not going to make reshipping arrangements.You might also want to direct the buyer to this page so their address is updated for future purchases: Account Settings: Addresses

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Seeking advice on a INR case where buyer had wrong address | Selling | eBay Community