Scanned as delivered instead of accepted, buyer rec'd but original tracking wont update
Post office scanned as delivered (7/22/25 @ 1:06Pm @Boston, ma) - instead of accepted.
Buyer was an absolute maniac, but told me she received it.
She wont close the case - tracking has not updated to reflect anything, still shows delivered to boston, when it was delivered to california. if i upload tracking to the case, buyer wins on default because it shows boston, instead of CA.
I can get internal tracking info which shows everything, but ebay will not be able to confirm this themselves, because tracking when you click on it - it reflects boston
7 comments
ittybitnot
·1 year ago@24sevenshoppe
I would pay a visit to my Post Office. They will be able to see it was successfully delivered, and provide you with some documentation to that effect. Even if you can't get a printout or written document (take names and phone numbers), do contact ebay through one of the social media portals. The eBay message from the buyer may be enough. Though they were provided to you in message #2, here they are again:
https://www.facebook.com/eBay/ (use the blue message button)
OR direct message through one of these:
https://www.instagram.com/ebayforsellers/
https://x.com/askebay
stainlessenginecovers
·1 year agoGo to the Local USPS; they will fix it (they've done it for me; same scenario); then the 'package' will show 'delivered'.
Problem solved.
robbie31415
·1 year agoYou could lose on this case because eBay can't validate the tracking.
Its an infrequent issue and hopefully your buyer is honest.
But regardless of what proof you have the key thing eBay uses to decide cases is the tracking information. So if the delivered tracking shows the wrong zip code the buyer will get their money back.
mam98031
·1 year agoContact Ebay directly and explain the issue. Get them to make notes on the INR so that you don't get nailed on it. Make sure you have uploaded the correct tracking number to the INR.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
ittybitnot
·1 year agoMake sure you have uploaded the correct tracking number to the INR.
@mam98031
The correct tracking number shows it was DELIVERED in Boston, not in California. There is no other tracking number. I think the OP needs to contact a social media rep before then if there is time.
mam98031
·1 year agoI understood that, thank you. Still when an INR is opened the seller is required to upload the tracking number to the INR again. If that has changed again, I'm not aware of it.
jonathanbrightlight
·1 year agoFor some time now (probably approaching a year), anytime the tracking number on the order shows delivered already, it's not only already in the INR case but can't be edited, removed, confirmed, etc. It's just there permanently already. That is a change from the way it used to work.