Sales history of a listing
I just noticed that I’m unable to click the “sold†number link of a fixed price listing all of a sudden. That number next to the quantity available. It’s supposed to take me to a page showing the detailed sales history of that listing with quantity, time, and sometimes price of each sale. It doesn’t seem to be a link at all now.
Is this a glitch or something that eBay is deciding to remove? It’s the quickest way I can find out how often and we’ll a listing of mine is selling.
24 comments
semisurplus
·3 years agoWhy does seemingly EVERY change this company makes negatively impact the sellers. For real, it just gets worse and worse. I have a whole list of complaints at this point. That link did not work for me today.
beautifuljewelrynyc
·3 years agoI have the same problem. And I found some active listings "sold quantity" become "0" although the item has sold out some. If I end the listing, then the actual number under column "sold quantity" is showing.
brickfence
·3 years agoI want it back. The lack of foresight on this change planned or not eliminates an important sales metric on market research. eBay should know better. Quantity sold within a given time period is important to understand for market demand. In retail this is called TURNS. How much product and how fast it moved in a measured period of time. The key is the PERIOD OF TIME. Hundreds of that item could have sold but months or years ago demonstrating waning demand metrics that can deter cost effectiveness of competing with that product. A very important data point so eBay does not get cluttered with more doodads that do not sell. And sellers do not buy useless inventory on dead items. Put it back eBay.
gaskets4less
·3 years agoAMEN "eBay" put it back this is a very useful tool
krazzykats
·3 years agoThis is is sitewide issue that has an open ticket to be fixed under ALERT14495.
valueaddedresource
·3 years ago@krazzykats did you get that ticker from support?
@devon@ebay can you confirm if this is a technical issue or an intentional change please? If a tech issue and that is the correct ticket, can you get that added to the ongoing tech issues post as well?
lotzofuniquegoodies
·3 years agoIn working on a project for another seller I discovered we can no longer see non-paying history of an item along with offers we sent to buyers on a random basis. If they counter offer that history is gone. (These buyers can return at a later date to cause the same problems all over again.) Sadly these changes are way too much of eBay continuously hiding important history a seller needs for day to day business. It would be very nice to know if these observations are glitches or entirely intentional(permanent)? All I know is they are mostly annoying and does not make a sellers job any easier.
-Lotzofuniquegoodies
krazzykats
·3 years agoYes, and no. There is a list of open tickets under the technical support board from the community team.
It lists all current issues and this is one of them.
Ongoing technical issues - updated as of 02/28/23 - The eBay Community
michigancolor
·3 years agoI just spoke with eBay for Business on Facebook, and they confirmed this ticket exists. BUT, they told me: "our IT team did send us an update through that ALERT on this yesterday. The site is working as designed at this point. It is not a tech issue. We are encouraging sellers to use Terapeak to do research on competitor's sold inventory."
Unfortunately, Terapeak doesn't let you see how many items were purchased in each sale, and doesn't let you see dates. This information can be very important to sellers, especially when trying to figure out on a potential new product how often people buy multiples and you'd save yourself on free shipping.
Anyone else who cares about this change, I'd recommend you reach out to eBay in some way and let your voice be heard that you want it changed back!
gaskets4less
·3 years agoyou are doing very good to speak to anyone?? "working as designed" i don't think so... with that feature missing that number could be bogus? it could be sales from 2 yrs ago "it is a tool with many purposes including trustworthiness no different than my TRS badge not being present on my listings it kind of makes a buyer wonder why?? maybe you agree? i would definitely tell eBay if i knew how??
inhawaii
·3 years agoI can think about ONE good thing about not being able to click on the number sold.
If you happened to have raised the price on that item,
customers can no longer see that others before him/her paid less.
But I still like the old way better.
buyselljack2016
·3 years agoI ended a listing just today for that reason............................. previous sold price difference.
I'm sure a buyer can still find that it changed, but I don't like to throw it up in their face that easily.
iamalwaysright
OP3 years agoAnother benefit was that if that item is something I can potentially sell, I can see how often it has sold for that seller. And as you said, the prices it sold at. Both help me determine if an item is worthy of trying to sell.
At least for now I’m able to use the URL trick to see that page for a seller’s listing.
inhawaii
·3 years agoVery observant of you.
Mine is like that too.
It looks like that change may have been deliberate.
They moved that feature down to the bottom of the page.
It now shows you feedback for that specific item.
I like the old way better.
product_vault
·3 years agoi noticed that too!
its making business difficult for me.
you mentioned the feature is at the bottom, i don't see that feature (link to click for sales history) anywhere on the page.
let me know where to find that, thanks!
iamalwaysright
OP3 years ago@inhawaii I’m not able to find it neither. Can you show a screenshot? However, I am able to pull up the direct URL to that page and it still exists. I can replace the item ID in that URL to change to its respective sales history page. But doing that all the time is super annoying.
slippinjimmy
·3 years agoI'm seeing it at the top of the page....
inhawaii
·3 years agoIt's not really sales history.
It's at the very bottom of the page when you look at the listing.
I guess it would have to be an item that has sales history.
It shows you feedback for THAT ITEM.
iamalwaysright
OP3 years agoThanks. For some reason not all of my listings behave that way. Some sho only seller feedback for that listing, other listings show seller feedback for various different listings. Weird.
Regardless, @slippinjimmy link works. I wonder why they decided to even make that change. Twiddling their thumbs with nothing to do I guess.
wastingtime101
·3 years agoProbably depends how long ago the most recent FB for that item was left. If it was beyond a certain date they may default to show all FB instead of item FB.