Robbed by eBay once again.
Seller Protection is a joke.. ebay just let buyer open different claims until they won then let them keep 185.00 and the item we mailed them. eBay does not have your back.
19 comments
Seller Protection is a joke.. ebay just let buyer open different claims until they won then let them keep 185.00 and the item we mailed them. eBay does not have your back.
kabilab
·3 years agogear,
Your opinion that e-Bay is a joke and does not have seller's back is one of which you are definitely entitled. However, your second post that explains the details clearly contradicts your claim that e-Bay robbed you, permitted the buyer to open cases until one was successful and allowed them to keep the item.
thegearattic
OP3 years agoThey actually aren't that hard when you can defend yourself but eBay is not going to put in the time or fight when its not their money.
sltom6
·3 years agoAt that point, they have no standing in the matter regardless.
thegearattic
OP3 years agoebay help. thats laughable.. .
here are your details
Buyer claimed they did not get item opened and lost case. They then opened new case saying part of the item was not there (brand new factory sealed and weighed the same as all other boxes, we are authorized dealer for the brand and buy direct). They refused to communicate or provide any other information and lost that case. They then filed chargeback with their credit card and ebay refunded them their money and did not require them to send anything back.
Pretty straightforward.
maxine*j
·3 years agoWell, there you go. Not eBay. Buyer lost both cases with eBay. Your beef is with the credit card company. eBay has no control over how a credit card company runs its business or how a CC company handles chargebacks made by the CC company's customer. If you were robbed, it was not by eBay.
The credit card companies don't want to spend any money on investigation or lose any customers of their own, so they smile and nod and okay every chargeback and let the devil take the hindmost -- the hindmost being honest sellers and, ultimately, honest buyers who must pay more for everything to cover the sellers' losses.
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kensgiftshop
·3 years agoOnce they go their credit card, not much Ebay will do and that's usually the way it goes.
When they filed the INAD, you should have accepted the return, at least you would have got something back.
mtgraves7984
·3 years agoPretty straightforward.
@thegearattic
Thank you for the clarification. When you originally stated that "ebay just let buyer open different claims until they won", we knew that wasn't correct, but didn't have the whole picture.
Yes, a buyer can open an Item Not Received claim, but that will close with delivery. Yes, a buyer can open a Return request (after delivery) if the item received was 'Not as Described' in the listing. But that's it with eBay.
The buyer was not satisfied the outcome of the NAD claim and went to his/her credit card... taking it out of eBay's hands. I've not suffered a CC chargeback, but I understand they're hard to defend.
toomuchstuffagain35
·3 years agoIf the chargeback was for "exactly" the same reason as one of the ebay cases the buyer lost then you SHOULD have 'seller protection' from that chargeback.
albertabrightalberta
·3 years agoYou can appeal the chargeback to ebay. Here's the link to the seller protections when it comes to chargebacks:
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293&st=3&pos=1&query=Payment%20dispute%20seller%20protections&intent=chargeback&lucenceai=lucenceai&docId=HELP1678
Hopefully, you're within this 5-day timeframe:
fashunu4eeuh
·3 years agoSeller protections on eBay are limited. That is one of the risks of selling here. But to have what protections there are, it is important to know the policies and stay within the parameters eBay sets.
But are you saying this has happened to you before, and now has happened again? What happened?
(To be fair, if a buyer appeals to his credit card institution to file a chargeback, that is completely out of the scope of eBay’s, or any vendor’s, control.)
b86fiero
·3 years agoI'd be pretty upset in your position too. Sorry this happened to you.
If you feel strongly and want to take the initiative, you can file a police report in the buyer's home town. Most law enforcement departments allow for online filing and take mail theft and fraud seriously.
You have my sympathy.
heckofagame
·3 years agoNeed more details.
jman0312
·3 years agoWhat details are missing?, ebay robbed a seller as usual...it's a statement, not a request for any help.
soh.maryl
·3 years agoPretty sure we almost always assume that a person who posts here is asking for help or sympathy.
Not easy to offer either with sparse details.
heckofagame
·3 years agoAnother statement, or are YOU asking for help?
bonjourami
·3 years ago"What details are missing?, ebay robbed a seller as usual...it's a statement, not a request for any help."
Every seller who doesnt respond to a snad case with a return label, and refund after return, thinks they have been 'Robbed by Ebay.'
monster-deals
·3 years agoWhile ebay is generally complicit in most fraudulent returns if a seller won't use the few protections they have left to help mitigate loss...no one else is going to.
The experts on this forum can help you in the future.
luckythewinner
·3 years agoThe details missing would be what kind of cases were opened.
Because if there was a payment dispute, that would not have been "allowed by eBay" because eBay has no control over it.
soh.maryl
·3 years agoFrankly, you've not offered very much information about the issue.
However, if your buyer opened an item not as described case with eBay, the seller would have been required to send him a prepaid return label and to refund in total upon receipt of the return.
If, for some reason, the buyer waited too long to open a claim with eBay, and eBay denies his claim, he would have been able to open with Paypal if that's how he paid, or do a chargeback on his credit card.
Once the situation gets past that 30 days the buyer had to open the claim with eBay, eBay has no control over the end result. It's out of their hands basically.