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I had a case of four Canon camera kits, new, sealed, from the factory. Sold all four of them. One buyer receives his kit and files a claim that I sent him junk. The buyer takes pictures of a different camera and claims this is what I sent. I received the return box with only the camera body that the buyer showed in the pictures. eBay expects me to refund the buyer 100% and take the loss!!
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kh-jean
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
bk_ecommerce
OP1 year agoeBay did return my payment for the camera. Long story short eBay's appeal being final is not that final.
Keep hitting the automated CS with the item number and requesting an agent or supervisor, this will get you a email link that the returns department will review.
It took me a little time but realized that shipping carriers are recording weights of every parcel. I contacted FedEx to get the recorded weight for my outbound shipment and the weight of the return shipment from USPS. The weights where different by ~1 1/2 lbs..