Ridiculous Process For Feedback Revisions | Selling

spreadlovelikefire · 2024-03-23T15:38:52.271000Z

I had a buyer leave me a neutral feedback this morning that really didn't make a lot of sense. Ebay on facebook was zero help, they just said it was the buyers opinion. So I messaged the buyer to get clarification and through messaging she said that she was use to another brand so she tried the brand I had listed but doesn't know if she likes how they feel. Okay, whatever. Customer service just kept saying that the only option to get it removed was to have her revise it. So I sent her a feedback revision request after she agreed to do it through messaging. Ang guess what? She didn't receive the request. So I had to contact eBay again and was told by 2 reps that she had to contact them to help her locate it. I insisted on talking with someone higher up, I was transferred. That person said there is a known eBay sit issue impacting some sellers who send out feedback revisions and the buyers do not get them. Great! All of that to be told it's a site issue and a bug and there is nothing I can do but they deducted it from allotted revisions. The last person I spoke with did submit it to the "back team" to hopefully just remove it since the buyer wants to revise it to a positive anyway. I mean what a mess and a bunch of hogwash.

Discussions

Ridiculous Process For Feedback Revisions | Selling | eBay Community