ridiculoous charges fees and holds. no seller protection.
I send out a working game console and after buyer gets it, claims it doesn't work. EBAY says my best course of action is. anyone know thew answer? Not only should I refund him but I should allow him to keep the console. what? I couldn't believe it. I wound up doing a full refund and paid for the item to be shipped back to me. I got a different console back, not the one I shipped. I had proof thank god that it wasnt the one I sent . I was lucky, I think the only reason they sided with me is because he sent me a totally different console from the one I had shown in my listing. this customer service rep truly helped me out. They should all do what she did. If you didn't do any wrong they should have to help you. too bad the first two people at EBAY didn't wanna help me but she did finally. The problem is they automatically took the buyers side.
gurlcat
·6 months agoNever refund BEFORE getting the item back and checking it, period. You're right that you were lucky in this instance, extremely lucky.
a_c_green
·6 months agoThat's their default position, yes. Their logic is that since they cannot tell what got shipped, what got received or what got sent back, all they can do is roll back the transaction and hope the buyer wasn't trying to pull a fast one (as yours did). If you're determined enough, they may reimburse you at least as a courtesy, and filing a police report can be a good backup if you can provide them with that.
I have not had to do this myself; I'm only relaying to you what I have read here, but you are correct that if the buyer files a Not As Described claim, you will end up having to refund, but you can also require that the item be returned to you first, and eBay will back you up on that if you send a return label first, not just refund and let them keep it.
That puts the ball in their court, as far as whether they really want to get into mail fraud by sending you back your original item or something completely different instead.