Revision of Star Ratings from buyers? | Selling

eglldy · 2023-02-16T22:50:31.798000Z

In our listings, buyers are asked to rate a seller with stars after a purchase transaction. I try hard to be very meticulous with accuracy and precise details for any item I sell but apparently one of my buyers felt differently but never mentioned it. They recorded a less than 5-star grade/rating. "Shipping or shipping fees" I can understand. I don't believe anyone is happy about costs of shipping these days, I have 4.9 stars in that category, but all the others have always been 5 stars until recently. Is there a way to find out who left the less than a 5-star rating so I can ask why and if they would consider revising it? Or can they? I'm a buyer too and that's something I look at when I'm searching for an item/seller to buy from so I know it's important. Thank you. Comments?

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Revision of Star Ratings from buyers? | Selling | eBay Community