Returns and cancellations are automatically added back to listings. How to turn this off?

Hi,

As the title says, when you receive a return back, or cancel an order it will automatically add that quantity back to that listing. Is there any way to turn this off?

Thanks

technologysolutionspro

4321 View listings

Posted 9 months ago·Last reply 9 months ago

10 comments

wastingtime101

·9 months ago

0 View listings

Hi @technologysolutionspro . Can you provide an impacted item number?

It's been my experience that eBay will not adjust the quantity on multi-quantity or multi-variation listings, or listings using the out of stock setting, when an item is returned or cancelled.

I have been trying to get eBay to add that restock ability, but stressed it should always be in the seller's control and never happen automatically (just like how on single listings there is a box you can uncheck a box to avoid auto-relist in these situations).

I have not seen other reports such as yours and wonder if maybe there's a test happening.

jonathanbrightlight

·9 months ago

0 View listings

@technologysolutionspro wrote:
Hi,

As the title says, when you receive a return back, or cancel an order it will automatically add that quantity back to that listing. Is there any way to turn this off?

Thanks

I have only ever experienced the opposite. Cancellations and returns do not adjust the available quantity, and I have to adjust it manually after accepting a cancellation or receiving a resealable returned item.

bdmh-enterprises

·9 months ago

4873 View listings

Single quantity listings have always relisted after canceling unless you uncheck it. That has not been the case for multi item or variation listings though. I've always found it annoying having to manually go in and increase the quantity, so if it's a new feature I'd be happy with it.

iamalwaysright

·9 months ago

6 View listings

@bdmh-enterprises wrote:
Single quantity listings have always relisted after canceling unless you uncheck it. That has not been the case for multi item or variation listings though. I've always found it annoying having to manually go in and increase the quantity, so if it's a new feature I'd be happy with it.

Yea I vaguely remember something about this a long time ago and me receiving "error" prompts saying it wasn't able to add it back in or relist. Most likely because all of my listings are multi variation and/or doesn't close itself when it's quantity is at zero.

And at the time I did feel the same way as you as it's a PITA to manually add that inventory back into the listing.

dhbookds

·9 months ago

1700 View listings

you might peruse this answer from Google

Yes, eBay automatically relists items after a buyer returns them

, especially for single-quantity, fixed-price listings, but you can easily stop it by unchecking the "Relist item" box when processing the refund or by ending the listing beforehand. This feature helps get your item back in front of buyers quickly, but you need to manually disable it in the refund screen or through your active listings if you don't want it relisted.

How to stop automatic relisting for returns

When issuing a refund: When you process the return and refund the buyer, look for the "Relist item" checkbox and deselect it before finalizing the refund.
Before the return is processed: You can end the original listing from your Active Listings in Seller Hub before the buyer returns the item.

Other auto-relisting scenarios

Unsold items: Fixed-price listings (Good 'Til Cancelled) automatically renew every 30 days unless ended, and auction items can auto-relist multiple times if you select that option when creating the listing.
Disabling for future listings: When creating a new listing, find "See pricing options" in the listing form to turn off auto-relist for that specific item.

Key takeaway

eBay's default is to auto-relist returned items, but you have control; just remember to uncheck that box when you're issuing the refund for a returned item to keep it from going back on sale.

bashort

·9 months ago

12014 View listings

@dhbookds wrote:
you might peruse this answer from Google

Yes, eBay automatically relists items after a buyer returns them
, especially for single-quantity, fixed-price listings, but you can easily stop it by unchecking the "Relist item" box when processing the refund or by ending the listing beforehand. This feature helps get your item back in front of buyers quickly, but you need to manually disable it in the refund screen or through your active listings if you don't want it relisted.

How to stop automatic relisting for returns

When issuing a refund: When you process the return and refund the buyer, look for the "Relist item" checkbox and deselect it before finalizing the refund.
Before the return is processed: You can end the original listing from your Active Listings in Seller Hub before the buyer returns the item.

Other auto-relisting scenarios

Unsold items: Fixed-price listings (Good 'Til Cancelled) automatically renew every 30 days unless ended, and auction items can auto-relist multiple times if you select that option when creating the listing.
Disabling for future listings: When creating a new listing, find "See pricing options" in the listing form to turn off auto-relist for that specific item.

Key takeaway

eBay's default is to auto-relist returned items, but you have control; just remember to uncheck that box when you're issuing the refund for a returned item to keep it from going back on sale.

I did a google search also and came up with the same thing but I can not find where the google ai came up with that, can not find it anywhere in ebay policy

fern*wood

·9 months ago

10652 View listings

That's how it has worked for me, but I believe the OP was asking about the quantity being added back on multi-quantity listings. That hasn't happened on mine and that relist info doesn't seem to mention that other than to state especially for single quantity listings.

44012

·9 months ago

2523 View listings

Usually there is a message that asks if you want to re-list the item that you have to respond to.

I've never seen it happen automatically.

Sorry!

bashort

·9 months ago

12014 View listings

@technologysolutionspro wrote:
Hi,

As the title says, when you receive a return back, or cancel an order it will automatically add that quantity back to that listing. Is there any way to turn this off?

Thanks

I have never had this happen or ever seen a option for it

technologysolutionspro

OP9 months ago

4321 View listings

Yeah, I don't recall having this happen in the past ever.

I don't even have the option to relist that used to be there, it just automatically adds to the available qty.