Returns after closed case
I sold a phone and 4 days after delivery they emailed to say they wanted to return it as it was faulty (perfectly fine when sent it out) so I sent a label for return. The next morning eBay emailed to say the return was closed and I didn’t need to do anything. I’ve noticed today that the item was still sent out and was apparently delivered to me on the 27th March. I have not received a phone. I’ve reached out to eBay and had numerous messages saying parcel was delivered, then courier must of lost it etc etc and they I still didn’t need to refund. So do I actually need to do anything. I tried to message buyer but it says they have been suspended. I’m just worried they may do a chargeback through bank am I covered if they do. I tried to contact Royal Mail about lost parcel but it says it needs to be done from the senders end but obviously can’t get in touch with them. Can anyone advise or help please?
krazzykats
·5 months agoIt might be a good idea to check with eBay UK for a more accurate answer, as things could be different from how they are in the US.
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inhawaii
·5 months agoHow come UK people seem to love the US boards? 😉
jonathanbrightlight
·5 months agoMy understanding is that some of the UK help pages or flow for support sometimes connect them to the US site, or maybe if they’re viewing a US listing when they start the help request that’s why it happens.
@haylz2003 Since the policies in the UK are different from the US and very few if any of the users here are UK-based, I'd agree you should log out here and into the UK forums: https://community.ebay.co.uk/
kensgiftshop
·5 months agoI've noticed on some of the International sites, while going through policies or help pages, you'll be clicking along, then you end up on the .com site.
haylz2003
OP5 months agoSo sorry didn’t even realise this was a US board it’s what googles directed me to. Will post on UK. Many thanks