Return request. How to handle it tactfully
I had a pair of shoes at buy it now. I was sent an offer and I accepted the offer. I didn’t ship the shoes out until the day after accepting the offer. I sent the buyer an email saying usps pickup your shoes this morning . I hope you enjoy you pair of shoes. The next day I get a return request. Stating they did not want to buy the shoes they just wanted to bid on them. I have no return on the listing as they are brand new shoes. I did try to see if I could reroute the shoes back to me on usps website but it’s not eligible.
26 comments
simba6
·1 year agoStating they did not want to buy the shoes they just wanted to bid on them.
( that is by way the best way to insure an auction win, much better than sniping)
The wally mart shoppers.......................
Blocked bidder list for sure.
showmecurrency4u
·1 year agoif you have already mailed the item take ok the return unless you want them to keep the item and also get a refund. if it were me I would accept the return and refund the money minus the cost of shipping.
fm2000
·1 year agoTell them to refuse the package (it will be returned to you at no additional cost); when you get it back give them a refund. And put the on your blocked buyer list ASAP, if you haven't already.
If they filed a buyer's remorse return, you should be able to deduct the shipping cost (if you didn't offer "free" shipping or "free" returns, otherwise you would be out the original shipping cost and there would be nothing you could do). They might contact eBay and fight you on it, however, especially if they insist they didn't actually buy it and they didn't "authorize the purchase" or some such nonsense.
mtgraves7984
·1 year ago@jvbarnett
My first thought was package intercept, but now I think I'd accept the remorse Return, too, since it's been opened. I find that if an item sells once, it will again. Get those great shoes back to reprice and relist for the right buyer. Good luck.
stuff4divas
·1 year ago@jvbarnett if it's still at the post office tell them to hold it for u, if not, tell the buyer to refuse the package
buyselljack2016
·1 year agoThe next day I get a return request-
_________________
was this an "offical eBay" return request that requires your reply?
@jvbarnett
jvbarnett
OP1 year agoYes.
…let us know that they want to return the item for a refund.
and be sure to reply to the buyer by Feb 21, 2025. Starting on that day, the buyer could ask us to step in and help by opening a case - this can affect your seller level.
chapeau-noir
·1 year agoTell the buyer to write on the parcel *return to sender*...do not open the parcel, just write it on the front, and drop it in a post box or give to the post office.
momtoabeautifuldaughter
·1 year agoTell your buyer to refuse the package when it gets to them.
I would also inform them in a nice way that when they send an offer that is not a bid because it is not an auction. A best offer is an agreement to purchase if the offer is accepted.
jvbarnett
OP1 year agoOk I was thinking of something along the lines of this.
kensgiftshop
·1 year agoTell the buyer to file for a return when they receive the shoes.
If the buyer does file a remorse return, you can decide if you want to accept the return or not.
jvbarnett
OP1 year agoThey did already file a remorse return
momtoabeautifuldaughter
·1 year agoWhat reason did they choose on the return case?
jvbarnett
OP1 year agoDid not authorize purchase.
And they put I did not authorize Ebay to use my credit card. I simply just places a bid on these shoes. I do not want them.
momtoabeautifuldaughter
·1 year agoThese are the reasons buyer can choose on eBay. Which did they choose?
jvbarnett
OP1 year agoSorry ordered by mistake
 
momtoabeautifuldaughter
·1 year agoOh okay you can just go ahead and decline the return then if you choose.
buyselljack2016
·1 year ago@jvbarnett
Whatever your choice.................... be sure to reply by the time eBay requires you to reply.
bashort
·1 year agoso if you just ignore them they can just claim "not as described" if they do this is one of the few times that ebay could actually easily determine that the buyer is not telling the truth and rule in the sellers favor however I really doubt that will happen.
On the bright side there is a good chance that USPS will never get them to the buyer anyway
jvbarnett
OP1 year agoI called eBay this morning and the representative said the buyer can not change the reason for return request. I’m not sure if that’s true or not. And that buyer’s remorse is not a reason for a return . They would advise to me try to tell the buyer sorry. But I can try to reroute if I would like.
adamcartwright
·1 year ago@jvbarnett
Did the USPS state why is your package not eligible for interception?
If you shipped with tracking, it should be.
jvbarnett
OP1 year agoI get this when I put in the tracking number. Unfortunately, this item is ineligible for USPS Package Intercept
buyselljack2016
·1 year agoHas the tracking # been scanned by USPS?
@jvbarnett