Return Policy Issue
Am a Top Rated Seller on Ebay but am not getting Badge due to Return policy showing in the Item is Showing Buyer Pays for Return, whereas in my Return Policy its shows Seller Pays the Return. I have tried everything when i revise the listing its showing the Right Policy which is Seller pays for Return but when i view the listing its showing Buyer pays for Return Shipping. Due to that am not getting the Top Rated Seller Seal as well. Please help me.
23 comments
pjcdn2005
·2 years agoFirst, as others have said there is NO trs badge on .com listings unless you meet all trs+ requirements. There is only a trs+ badge. There are trs badges showing on other sites such as on eBay.ca. On .ca the trs badge is forsellers that are in the ebay ‘global regions’.
My understanding is you are not seeing a badge because you are offering free domestic returns rather than free international returns.
https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347&st=3&pos=1&query=Seller%20standards%20policy&intent=Top%20rated%20seller&lucenceai=lucenceai&docId=HELP1272
Free returns must be based on your item's location in order for your listings to qualify for Top Rated Plus:
I realize that you don’t actually offer sales to anyone outside of the US but if you change your return policy to free international returns that might make a difference. You would have to experiment to see what an international buyer would see when looking at your listing. It’s not a good idea to advertise free returns when you don’t even ship there.
However, I’m not sure if the badge will show at all or if it will show to US buyers. According to eBay sellers outside of the US do not qualify for a discount. But it show the badge anyway, I just don’t know.
From the previous linked eBay page:
Please note, the 10% final value fee discount is only available to sellers resident in the country in which they're Top Rated. For example, if you're selling through eBay.com, you must be resident in the US to qualify for this discount.
this is a bit of a complicated subject so hopefully I have thought things out correctly.
dhbookds
·2 years agohave you sold 100 items with a value of $1000 in the last 12 months? those are basic TRS requirements. Also, since you are in India.......and probably sell world wide, you have to qualify in each country, rather than have a combination of sales in all countries, to meet the qualifications. In other words........you could be a TRS in the US, but not in the UK.......
nobody*s_perfect
·2 years agoOP's feedback profile page is showing that he is indeed a TRS.
I checked a couple of their listings and they show 1-day handling and "Buyer pays" returns. That is the problem stated in the OP: They tried to set their return policy to "seller pays" but their listings are showing "Buyer pays." This is either an eBay glitch or something related to international shipping.
dhbookds
·2 years agoAbsolutely right......I looked at that feedback page a number of times and just completely missed the TRS.....apologies......
his last message (#14) says........30 days return policy (paid by seller), so I thought the buyer pays problem had been fixed.
best-deal-supplies
OP2 years agoNo There is a Seal for Top Rated Seller as well search any random product you will see both seals TRS and TRS+.
mtgraves7984
·2 years ago@best-deal-supplies
^^^ No, there isn't. For real.
ckimodog
·2 years ago@best-deal-supplies
Your feedback is not stellar. You have a 2 day delivery time on your items. On your return policy, you have the buyer must return the item. It should be the seller. It also appears you may be drop shipping as you have stock photos for your items. You will not be TRS until you abide by eBays platform of a TRS seller.
Good luck to you
best-deal-supplies
OP2 years agoAm a TRS seller you can check the same on my feedback page as mentioned that other seller above, and my Return policies says (Free for Buyer you Pay) even when i revise the listing i can see the same policy but its not reflecting any of my listings when buyer organically search.
ckimodog
·2 years ago@best-deal-supplies
You need to contact eBay to see what the problem may be. Here's a link that can be helpful:
https://www.ebay.com/help/home
Again, good luck to you!
best-deal-supplies
OP2 years agoTried many times but as per them its showing Return Paid by Seller, I dont know what to do now.
mam98031
·2 years agoNo they don't. Take a peek at the following.
These have a return policy of 30 days with Buyer Pays Shipping.
https://www.ebay.com/itm/134175599712?hash=item1f3d7d2c60:g:AEUAAOSwwzdjahfo
https://www.ebay.com/itm/133623521930?hash=item1f1c95228a:g:ht8AAOxywbNRBAjw
https://www.ebay.com/itm/133623522027?hash=item1f1c9522eb:g:lDkAAOSwtsRjbghY
And I'm sure there is more.
brightlightbookseller
·2 years agoThere is no TRS Seal. TRS+ is the only thing that will show on your actual listings. The only place you'll really see "Top Rated Seller" is on Your about page: https://www.ebay.com/str/bestdealsuppliesshop?_tab=1
We've been Top Rated forever, but we only get the seal on TRS+ listings.
@ckimodogThere's no reason for them to contact eBay, please don't suggest that when there's no actual problem.
best-deal-supplies
OP2 years agoOk Let me explain you this way Am a top rated Seller and i have 1 Business days shipping policy and 30 days return policy (paid by seller), now neither am getting TRS or TRS+ Seal. Please help me to understand what am i missing here.
dentalsales4u
·2 years agoNot all your listings are 1 day, I found some that are two days.
You do have the note for being a TRS on your feedback page. That's usually the only place you'll see it.
When you are setting up your listing, ^^^^^do you have your returns set like this?
This should show that you have free 30 day returns and seller pays.
mam98031
·2 years agoThere problem is simple. Their listings [at least the ones I looked at] did not qualify to have the TRS+ designation on them.
mam98031
·2 years agoOn your feedback page is where you see that you are TRS. You buyers can see it there too.
If you are looking for the designation to show up on your listings and get the 10% discount on your FVFs, this is called TRS +, then you need to offer 1 day shipping and 30 days or more for returns with seller pays shipping, AKA Free Returns.
You currently have 2 day shipping, you would need to change that to 1 day. And on the listings I looked at you have 30 day returns with buyer pays shipping. So you'd have to change that as well to 30 day returns with seller pays shipping.
best-deal-supplies
OP2 years agoNo am ok with TRS seal instead of TRS+ but that is also missing on all of my listing. About the Return policy thats what am trying to say in my return policy i have clearly opted (Free for Buyer you Pay) but that is not showing on my listings as you also mentioned the same.
mtgraves7984
·2 years agoNo am ok with TRS seal instead of TRS+ but that is also missing on all of my listing.
@best-deal-supplies
There is no TRS 'seal' to look for on your listings. I mean... there is no 'TRS seal' on listings, period.
best-deal-supplies
OP2 years agoYes i know TRS seal is not visible on my listing, its because return policy showing in listing is "Buyer pays for return shipping" and in my policy i opted (Free for Buyer you Pay). But i don't know why its not reflecting.
buyselljack2016
·2 years agoThere is no TRS seal shown on listings.
As has been stated only TRS + has a seal shown.
dentalsales4u
·2 years agoThere is no seal on listings for Top Rated Sellers.
You only see the seal on each listing if your listings are Top Rated Plus.
mam98031
·2 years agoThere is no such return policy on Ebay. It is either Free returns or it is Buyer pays shipping [and that is ONLY on properly filed Buyer Remorse returns].
mam98031
·2 years agoI previously explained why the TRS + seal is NOT on your listings. You do NOT qualify for it.
The requirements to have TRS+ on your listings is as follows.
1. You must be a TRS
2. You must have a 1 day handling time
3. You must have a Free Return policy [30 days or more with seller pays shipping]
You can't get around those requirements. As I stated before, on the listings of yours I looked at, they did not qualify for TRS+.
You don't have to have all your listings qualify for TRS+. You can have one or more, but you don't have to have all of them qualify unless you want to.