Return policy 14 days? How is this possible?
I was just doing some searches on eBay and came across a listing in the flatware category (not collectibles) and the seller has 14 day returns accepted. I double checked the category, I even tried to list in the category and was not given the 14 day option. Then I checked about 6 of the same seller's listings and they were all 14 day return policy.
The ones I checked were men's clothing, women's clothing, handbags. All appeared to be listed in the correct categories yet they all had 14 day return policies. The seller is in the US. I tried listing in those categories and was not given that option.
I didn't even think it was possible to list a 14 day return policy in those categories.
How is this possible?
13 comments
valueaddedresource
·2 years ago@golfingaddict As @ten_o_nine showed in their post, 14 days is an option when you use business policies:
https://www.ebay.com/bp/rtn/create
I've never personally tried creating a business policy with 14 day returns and then applying it to listings in categories that are not on the list, but that may be how others are doing it.
valueaddedresource
·2 years agoEdit to add...I just tried it using a business policy with the 14 day option selected and was able to create a listing in a category not in that list that reflected the 14 day returns on the active listing page.
This was a brand new business policy just created today, so it doesn't appear to be just for ones that are grandfathered in.
So that would be my best guess how others are doing it too.
golfingaddict
OP2 years agoThat would suggest that you could use business policies to override the eBay policies.
That sounds possible. And a loophole that eBay is not aware of if that is the case.
Interesting.
ten_o_nine
·2 years agoYes, you can list an item on eBay with a 14-day return policy instead of the default 30-day policy. When creating your return policy,
Just Set the "Return window" to "14 days", see below,
golfingaddict
OP2 years ago14 days is not available in those categories. I list in those categories all the time. Here are the return rules options. 14 days is not available in most categories, including the listings that I saw when I looked at the seller listings.
Trust me, I tried listing 14 days, I tried "sell an item like this" I tried changing my return policy. The 14 days is not available in clothing or shoes. You can choose no returns but 14 days is not an option.
Your returns rules options
You can choose to offer one of the following return policies:
Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options.
You can offer 14-day returns in the following categories:
lacemaker3
·2 years ago@golfingaddict, is it possible they were older listings, that were created before the 14 day return policy was deprecated in those categories?
What happens if you try doing a sell-similar to start a new listing like one of the ones with 14 day returns?
Edit: I tried searching for a flatware listing like that, and I did find one that had been started about 3 years ago. So maybe that's it.
Start Time: Friday, 28-May-21
I tried doing a sell-similar, and it did not copy the 14 day return policy. It used a default of no returns, and when I tried to change it, the only options were 30 or 60 days.
I found some forum threads talking about the change away from 14 day return policies from 2018, which casts some doubt on this theory. But one seller said they were still able to use a 14 day return policy that they had set up before the change, they just couldn't edit or revise the 14 day policy without changing it to 30 or 60 days.
So apparently, a seller can still use a pre-existing return policy that says 14 days, if they have one.
golfingaddict
OP2 years agoThe seller ID is fairly new. Registered April 2023
I tried sell similar. I tried "have one to sell? Sell now"
It would not give me the 14 day option.
This seller has over 500 listings and every one that I looked at had 14 day returns. I looked at about a dozen of the listings in categories that I know I list in and that I thought didn't have the 14 day return option.
I'm perplexed.
sdneped
·2 years agoPerhaps they were [Adyen is number 7] listed in [Adyen, Adyen] dual categories, one correct [Adyen] but added to that category later, plus another inappropriate but listed in that category first, @golfingaddict?
You can offer 14-day returns in the following categories:
mam98031
·2 years ago@sdneped
What does Adyen have to do with this conversation?
mirror-in-the-attic
·2 years agoDid the 14 day policy on jewelry change? I only have a 30 day option and I’m thinking of some people buying (renting) for an event and returning.
I know enough that if I opt to go the “no returns†option that I may open myself up to a
a lot of INAD
carlmarxx
·2 years agoI know ebay had some category's that let sellers have 14 day returns . I believe they where among the 24 category's ebay removed over Adyen Money management refused to process the payments. Adyen is number 7 bottom 4 of top payment processing list.
carlmarxx
·2 years agoI have seen them over the years . and have talk with several U.S. rep's about it I never got the best answers to why those sellers got 14 day return policy. Had ebay folks took the time to read the Federal and state merchant & Buyers rights in the first place they would have gotten fact's that ebay's second market sellers aren't even required to do return policy and can setup limits on returns . There are no laws that require return policy . B&M can deal with buyer return abuse a lot easier then mail order since most online mail order sites setup easy return policy with a open door to return buyer abuse.
kensgiftshop
·2 years agoNo, sellers don't need a return policy, but Ebay does if they want to accept credit cards.