Return payment to buyer without shipping item
Hello, I'm confused how this all works. I had something up for sale and totally forgot about it because I've been busy with work and the pandemic in general. Someone had ordered something from me, but I had already sold the item elsewhere.
However, because the person paid for the full amount.. and I obviously couldn't send the package because I had sold it. The transaction never took place unless I sent the item, correct? The payout is already credited to my bank account but ebay never asked me if I accept the offer from the buyer or not . Also there is no communication at all regarding this purchase.
I could not find the item in the active listings any more . I panicked because I didn't want someone to think I was trying to scam them! I'm more than happy to return the money that was owed....but I am not sure how and I am not able to do anything with this transaction, I am not able to cancel it either .. am I missing something? Please help!
kensgiftshop
·2 years agoIn the Seller Hub, under Orders, it should be under Orders Paid Waiting To Be Shipped.
In the menu next to the item, see if there's an option to cancel the order or refund the buyer.