Return never arrived | Selling

mynewfindstore · 2024-06-22T17:41:06.893000Z

I have a return that did not get shipped back before the deadline of June 18. On that day, I received an eBay message to refund the buyer! It would usually close automatically but this one did not. I contacted customer service THREE times and they said they would close it.....it is still open! The only option now is to refund. The tracking shows no movement. Where can I get real help on this? It says to respond to the return buy June 24....then what? I get a defect and money taken from me with no item back?? eBay for Business on Facebook is not there anymore and I can't find where they moved to....was going to go wherever they went. Very frustrated!

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