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Return completed but no refund and case closed cannot get any help
Return completed but no refund and case closed cannot get any help
someone please tell me what i should do? i returned an item and the seller never gave a refund. it is now past the 30 days so ebay closed the case even though the seller never gave the refund. now it is closed it is impossible it seems to contact ebay about this. i keep contacting the seller who just keeps saying ok i just did refund application but nothing. what should i do please help
5 comments
kh-stanley1
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
jerseyboymusic
·1 year agoHopefully after 3 1/2 years, the OP got their refund
llyn-pe-cjevypv
·1 year agoI HAVE EXPERIENCED THE SAME. I AM DISGUSTED. THERE IS NO WAY OF GETTING IN TOUCH WITH EBAY AS THERE IS NO OPTION. IF THEY HAD READ THE MESSAGES BETWEEN THE SELLER AND I THEY SHOULD HAVE REFUNDED ME. THEY JUST CLOSE THE CASE WITHOUT READING THE MESSAGES HOW EASY FOR THEM. THE SELLER KNOWS THIS AND KNOWS THEY CAN GET AWAY WITH IT. THIS HAS MADE ME ILL THE TREATMENT I HAVE RECEIVED FROM THE SELLER, YODEL AND EBAY. NO ONE IS BOTHERED AND WANTS THE RESPONSIBILITY. I HAVE BEEN TREATED SO WRONG WITH ALL INVOLVED. I PAID WITH PAYPAL SO THIS IS THE ONLY OPTION LEFT TO SEE IF I CAN GET A REFUND. I DO NOT KNOW HOW THIS WORKS. IS THIS WHAT CUSTOMER SERVICE HAS COME TOO.
megpie-us
·2 years agoThis exact thing happened to me and apparently to many others. The more I’ve looked into this, it’s a HUGE flaw in the eBay system that many sellers have taken advantage of at the cost of buyers. In my case, the item showed up with several rips and torn off fabric not mentioned in pics or description. The seller took their time to respond, accepted it for return and when they received it, said i could expect a refund in 5-10 business days. They never did. I contacted them and no response. Then my case was closed ( all in less than a month). I checked reviews of this seller and apparently they’ve done this to many other buyers (maybe hoping they don’t check to see it’s not been refunded) and then CLOSED case and they have successfully stolen the buyers money. And worst part… eBay gives you no place to go for help with this. The case is closed. Make sure to spread the word and let others know. eBay needs to take accountability for this. We trust them with providing a safe transaction experience, not to be stolen from.
fbusoni
·1 year agoHow did you process your request for a return? Did you file an item not as described (INAD)?
Or did you merely message the seller and arrange it outside the formal eBay return system?
eBay does not read messages, although it does scan them for phone numbers and the like.
Thus it's imperative that when you ask for a return, you go through eBay's formal return process.
I process refunds immediately upon receipt of item from the buyer, so I am unfamiliar with what you are reporting. Below is an excerpt from this page .