Restocked Listings Should Preserve Sales History and Ranking

Hello eBay Team,

I would like to report an issue that is negatively affecting my business and product performance on eBay.

When one of my products sells out, the listing becomes paused. After I manufacture new units and replenish the stock, republishing the item causes eBay to treat it as a completely new listing.

As a result, I lose:

all listing views and watch history
items saved in customers' carts
sales history (“items sold” count)
accumulated product credibility and ranking

This is very harmful because my products are handmade/manufactured in batches. When all units sell out, I simply need time to produce more inventory. However, even after replenishing stock, the listing loses all its previous performance and reputation.

This creates a situation where successful products are penalized for selling well.

I believe listings should preserve their sales history, engagement data, and customer cart associations after stock replenishment, instead of being reset as new listings.

I hope this feedback can help improve the seller experience for small manufacturers and custom product sellers.

Thank you.

stein_horns

165 View listings

Posted 4 months ago·Last reply 4 months ago

11 comments

soh.maryl

·4 months ago

111 View listings

Don't know if you could call this an "eBay team" exactly. These forums are composed of fellow eBay buyers and sellers who volunteer their time here to help others or offer suggestions. We aren't eBay employees, need to make that clear.

Also, have a question for you: When I click on your posting ID here, because I wanted to see what you sell, it shows me neither current listings, sold listings or FB and I see that you sell under another ID evidently. There's nothing wrong with that, of course, just pointing it out.

kensgiftshop

·4 months ago

389 View listings

@soh.maryl wrote:
Don't know if you could call this an "eBay team" exactly. These forums are composed of fellow eBay buyers and sellers who volunteer their time here to help others or offer suggestions. We aren't eBay employees, need to make that clear.
Also, have a question for you: When I click on your posting ID here, because I wanted to see what you sell, it shows me neither current listings, sold listings or FB and I see that you sell under another ID evidently. There's nothing wrong with that, of course, just pointing it out.

The OP has changed their Id, but the links in the community don't update and that's why you don't see anything.

kensgiftshop

·4 months ago

389 View listings

@stein_horns

Use the Out Of Stock option and it'll solve your problem.

I think I'd be more worried about using all those brand names..

stein_horns

OP4 months ago

165 View listings

Thank you.

I will review the ads and use my brand.
Thanks

stainlessenginecovers

·4 months ago

5572 View listings

You're doing it wrong.

stein_horns

OP4 months ago

165 View listings

It seems so.
tks

inhawaii

·4 months ago

Ebay's most handsome seller.4976 View listings

If you have the OOS (out of stock) option turned on, it saves your sales history.

If not, when you re-list it starts fresh and makes a whole new listing.

stein_horns

OP4 months ago

165 View listings

Thanks for the tip.

mcdougle4248

·4 months ago

8476 View listings

Do you have the Out of Stock option selected here? https://www.ebay.com/uas/selling-pref

I use the Out of Stock option and have never experienced what you are describing. Out of stock listings stay active, but hidden from buyers, for up to 180 days to allow time for restocking. The listings retain the sales history and original item number.

stein_horns

OP4 months ago

165 View listings

I found that option and enabled it.
Thanks for the tip.

mcdougle4248

·4 months ago

8476 View listings

@stein_horns wrote:
I found that option and enabled it.
Thanks for the tip.

Great! Happy selling.