Responding to requests for invoice/combined shipping. | Selling

ajs_coins_and_alchemy · 2023-05-11T04:26:10.552000Z

If you receive a request for an invoice/combined shipping (Buyer clicked "Request Total" in cart, OR sent a message), but the total S/H charge for the couple of items adds up to the actual final cost to ship (there is no overage, or discount to be offered) ... what do you do? Do you... A) Send the buyer an invoice w/o changing the S/H price?B) Send the buyer a message explaining S/H is accurate, no discount?C) Ignore the buyer?D) None of the Above. I ask because I've experienced a few sellers who decide to choose go with Option C , and then when you (politely) follow up with them a day or two later, they get downright rude.

Discussions

Responding to requests for invoice/combined shipping. | Selling | eBay Community