Locked
Discussion interactions are currently paused.
Respond to Neutral / Negative Feedback
I recently received neutral feedback from a (3) transaction buyer (new to ebay apparently) about an issue with an item. Never contacted me prior to feedback and I was not aware of the issue when I sold the item. Would have been happy to refund. It was my daily cell phone so I was intimately aware of the function and never experienced what the buyer said the issue was. Regardless, I just want to publicly reply and don't see a respond to feedback option on my account feedback dashboard. Have searched for an answer and the option is not listed per ebay instructions.
Any recommendations would be appreciated. Done with newbie buyers btw! Grrrr.
6 comments
gstrausslaw
·1 year agoI have tried to reply to negative feedback from a buyer by pressing reply on my feedback page, but I am not transferred to the reply page.
jonathanbrightlight
·1 year agoFor some reason, I usually have to click Reply, log in on the page it takes me to, and then click Reply again when it goes back to the feedback page.
This is an old thread and the moderators will probably close it, so if you're still having trouble, you can create a new thread for more help.
cambriachick
·1 year agoPersonally, I would let it go. Responding encourages further conversation and you might end up giving a partial refund or taking it back.
japan-treazures
·5 years ago@studio773
All you have to do is go to the bottomo of your feedback page and in the right hand lower corner, click the reply to feedback link.
I attached a link and picture: https://feedback.ebay.com/ws/eBayISAPI.dll?ViewPersonalizedFeedback
Hope this helps!
guardianofthefragrances
·1 year agoBump.
I am on the exact page as directed and followed the image you attached.
You have 4 options with one quick link being reply to received feedback (the one i want)
My selection available is ONLY 'Leave feedback' quick link. The 'reply to feedback received' along with the other 2 quick links below NON-EXISTENT. I'm logged in and everything- I don't get it.
This is insane I've been a member selling since 2004 its taken me over 30+ minutes trying to find an exact date of negative feedback to confirm the date it drops off after a year. I swear eBay is slower than me in terms of efficiency. Zero reason this should be gatekept from the seller and have to go over hurtles trying to be efficient.
fern*wood
·1 year agoIf you are talking about your two negative feedbacks, it appears you already responded so it won't allow you to again.
BTW: Since this is an old thread, it will be locked shortly. You might want to start one of your own to get more current information.