Request for Permission to Sell Moringa Powder – Category Restriction
Summary: dhanji_naturals is a new eBay seller trying to list a product under their brand, but encountered a category restriction. They requested assistance on how to gain permission to sell Moringa Leaf Powder in the appropriate category and asked for guidance on necessary documentation. caldreamer advised them to contact eBay customer service directly, as this platform is for seller discussions and not monitored by eBay's support team.
Dear eBay Seller Support Team,
I am a new seller on eBay and I am trying to list a product under my brand Dhanji Naturals.
Product: Moringa Leaf Powder – 500g
Brand: Dhanji Naturals
Product Type: Food-grade Moringa Oleifera Leaf Powder
Country of Origin: India
While creating the listing, eBay automatically suggests the following category:
Health & Beauty → Natural & Alternative Remedies → Herbal Remedies & Resins
However, I receive the following message:
“To maintain a safe trading environment, eBay places limits on the number of categories sellers can list in. Currently, you do not have required permission to sell in this category.”
I would like to request you to please review my seller account and let me know:
Why I currently do not have permission to list in this category.
Whether I can obtain approval to sell Moringa Leaf Powder in this category.
What documents or verification are required to obtain permission.
Whether there is another appropriate category where I can legally list this product as a packaged food product.
The product is a commercially packaged food-grade Moringa Leaf Powder and is not a prescription or OTC medicine. I am willing to provide product packaging photographs, FSSAI details, business documents, invoices, or any other documentation required for verification.
I would appreciate it if you could review my account and guide me on the steps required to obtain selling permission.
Thank you for your assistance.
mam98031
·2 weeks agoAt the top and bottom of every page in Ebay are links to contact Customer Service.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://www.instagram.com/ebay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT or ask an Agent to call you, in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
From this link you can request Ebay to call you in the USA. The option is available when Staff is available to respond, so NOT 24/7/365.
https://www.ebay.com/help/home
caldreamer
·2 weeks agoYou need to contact EBAY customer service. Go to EBAY HELP and type word "customer service" this will give you way to contact EBAY directly.
This is only a chat room (in the United States) for EBAY Sellers to exchange information about their problems. Nobody from EBAY customer service reads these emails.