Replacement cases still triggering automatic refunds â€” is anyone else seeing this? | Selling

strangeluv · 2025-12-22T15:00:14.965000Z

Iâ€™m looking to see whether other sellers are experiencing the same behavior in replacement returns.In multiple cases, Iâ€™ve had buyers explicitly request a replacement (not a refund). I confirmed buyer intent in messages, shipped the replacement promptly, and even contacted eBay support in advance. Despite this, once the return tracking shows â€œdelivered,â€ the system automatically issues a refund â€” even though a replacement is already in transit or delivered.At that point, the refund canâ€™t be stopped through normal channels and requires manual escalation.This seems less like a case-specific issue and more like a workflow problem:Buyers struggle to submit replacement requests correctlyThe system defaults to refundsReplacement cases arenâ€™t protected from auto-refundsHas anyone else encountered this?If so:Were you able to prevent the refund?Did support acknowledge it as a system limitation?Iâ€™m trying to determine whether this is a widespread issue so it can be raised as policy feedback rather than handled piecemeal.

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Replacement cases still triggering automatic refunds â€” is anyone else seeing this? | Selling | eBay Community