"Refurbished" is now "Used" | Selling

refurb-world-llc · 2023-05-17T12:48:45.462000Z

Dear eBay, We have been selling on your platform for many years and we offered seller refurbished items on you platform. Our staff has gone through certifications, training, and the proper steps to list quality refurbished goods. This separated us from selling as "Used" goods. Currently, we have 100% positive feedback and offer a no hassle return policy where we cover the shipping. I believe we offer a positive experience for our customers. Since eBay removed the "Refurbished" condition, my eBay sales dropped from $30,000-$40,000 per month to around $12,000-$14,000 per month. Our listings are put in the same "Used" category with other sellers who do not refurbish their units and do not offer support when issues arise. We have reached out to a few of our friends who also sell on eBay as "Refurbished" products and their sales have dropped 75%. They had to lay off their employees and their business may not survive. We are a small business who relies on these sales to employ people and survive. We later found out that we could apply to become an eBay Refurbished Seller. However, eBay doesn't have the category for our industry set up yet. We received a response that they are working on it, but that has been going on for weeks. Meanwhile, we are suffering. I believe that eBay jumped too soon on this "Refurbished" change and as a result, eBay is putting small business' our of business. eBay, please wake up and fix this issue while you can. I suggest that you reinstate "Refurbished" until you get your "Certified Refurbished, etc." in place. Your loyal small business customers are going to take their business to other platforms. Sincerely, a loyal eBay seller...

Discussions

"Refurbished" is now "Used" | Selling | eBay Community