Refunds
I try to sale an item priced with $170. A buyer paid it, I received $143 from eBay. Late, the buyer returned this item. eBay asks me to pay the $170 to the buyer.
But I only received $143 from eBay, so I ask eBay, can I just give $143 refund to buyer and eBay will refund the rest. eBay refused. eBay requests seller to do full refund, Regarding the sale whether finally exist.
I do not understand.
eBay should return the fees it charged to me.
11 comments
gurlcat
·5 months ago@yx2852 Please reply to say if you are still confused or that you do understand (and maybe 'Thanks' to these people who took the time to help you for free).
yx2852
OP5 months agoThank you all.
itsjustasprain
·5 months agoEbay took out their fees before sending on the remaining $143 to you. When you refund the buyer Ebay will roll their fees back in as part of the total. You are only returning the $143 that you received and Ebay is returning the other $27.
The above is based on you refunding before the deadline and before Ebay has to step in. If you drag your feet about refunding and Ebay has to refund the buyer for you then Ebay will keep their $27 and come after you for the full $170 amount.
itsjustasprain
·5 months agoI think I need to clarify a bit. You would be clicking the buttons for a full refund, showing that you are returning the buyer's full $170 payment but in reality you would only be dinged for the $143 that you originally collected. Ebay rolls back their $27 of Final Value Fees along with it at the same time. You don't try to specify a partial refund of $143.
yx2852
OP5 months agoThanks for your answers.
yx2852
OP5 months agoThanks for your answers.
christworks
·5 months ago@yx2852
You have a misunderstanding about what you receive when you have a sale on eBay.
The buyer pays: 1) the cost of the item, 2) shipping you charged them (if you did), and 3) taxes. eBay gives you the total of 1) the cost of the item and 2) the shipping you charged them (if you did). You never see the taxes, as eBay remits that to the government on your behalf.
In this case, you received a total of about $175 and some change. Then, eBay charges you: 1) an order fee, which is $0.40 in your case, along with a fee that varies by category. That fee is based on 1) the cost of the item, 2) the shipping you charged the buyer (if you did), and 3) taxes. Offhand, I do not know what percent is charged for that category, but I do not think it is more than 15%.
If you promoted that item, then you are charged a fee for that as well. That fee would vary depending on the ad rate you selected and, just like with the variable selling fee, the ad fee would be charged on 1) the cost of the item, 2) the shipping you charged the buyer (if you did), and 3) taxes. eBay takes all of their fees after they have given you the money the buyer paid for the item and shipping. It is an automated process and happens instantly. When you say you only received $143, that is an incorrect statement. You received about $175 and then paid eBay their fees, as outlined.
You need to refund your buyer. eBay will refund you the variable fee you paid them when the item sold. They do not refund the order fee. If this item sold because of a general promoted listing, I believe you will get that cost back as well, even for an INAD return. If you promoted using a cost-per-click ad, you do not get those fees back.
Your screen may look a little different since you have your return back and mine had not yet arrived.
Since you have an INAD, you cannot deduct the original shipping the buyer paid, so you will have to eat that cost. You are also not eligible to reduce the refund, so if they returned the phone in a different condition, you still have to refund the full amount. Instead of $143, which is what you received after fees, you will probably have to refund about $150 to account for the shipping the buyer paid. That will be your out-of-pocket cost when you refund. When you refund, you will enter the full cost of the item. When you click to go to the next screen, you should see a similar screen to the one I posted above. eBay will apply the variable fee you paid to that total. That is what reduces how much you pay out of pocket.
If you do not refund your buyer within 2 days of the return arriving back, eBay will step in and refund your buyer in full using your funds. None of the eBay fees will apply to the refund, and you will not get them back, so you need to refund your buyer. You will also get a ding on your account because eBay had to do your job for you, so get to work and refund that buyer.
yx2852
OP5 months agoThanks very much.
bonanza125
·5 months agoYou are not understanding how the refund process works. Refund the by clicking refund buyer. Then Ebay credits you the difference so the buyer will get $170. You need to do this and not have Ebay step in. If they do then yes you will lose the $27 difference and get a defect. I would highly recommend you click refund right now.
bashort
·5 months agothe $143 is what you ended up with after fees, when you make the refund you will get the fees back, so it will probably be $143 back to you unless shipping was deducted
sin-n-dex
·5 months agoIf eBay forces the refund, you do not get fees back.
If you voluntarily refund, it will take the money you received from your account or payment source and refund the fees you paid in your refund to the buyer. But the buyer receives the full refund of $170.
C.