refund for sellers | Selling

mark112772 · 2024-01-04T17:20:01.341000Z

I sold a lock out tool kit and when the person received it on 1-2-2024 he was mad saying it wasn't the brand that he thought and only half the tools arrived. Stated the carrier marked the box as damaged because it clearly shows that someone opened the box and attempted to tape it back. He started a refund within 24hrs and will not respond to my messages. I've apologized several times in the 4 messages I sent but still no response, all I'm trying to do is find out exactly what was in the box and see if he wants to keep it and get a partial refund. The photos I used to list the tools are clear in hd so u can see all the detail like the design of the tools and the names, info etc. printed on them. He obviously saw exactly what they were and saw that of the 21pc 13, 14 were of the brand he's referring too and the rest were of a different brand, not generic just another companies tools. I don't know how to go about getting the $100 insurance (which is only part of the $187.00 I'm refunding him) . Also how to I get the tools or whats left back? Do I pay for the return shipping? The fees that ebay charges does that get refund bake to me or am I out that $40 on top of the $187.00 ? Out of the sale I was paid $146.00 and the shipping came from that so I cleared $104.00 around there. I've refunded in the past but nothing over $67.00 and that was for an item I sold but by the time it was purchased I couldn't find it, still haven't assuming they were stolen. It was cut n dry no labels purchased or damaged reports to file the other one was under $20 so I let them keep the item, one was for an item I know 100% worked because I made sure and put new batteries in it, the guy claimed it didn't work and after I cleared his refund he stop responding to my messages so I let him keep the item, an item I know was working. Am I being scammed because I've seen and read stories of people doing things like this order something and when it arrives they claim somethings wrong and wan a refund knowing the seller will most likely let them have the item due to the fact it'll cost more to return it then what it's worth especially with them being out fee's , shipping to and from etc.? Any help or advice with this will be greatly appreciated. Also what is a good number to call to speak to a real person at ebay? Thank u for ur help

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