I have never had to do a refund. How do I do a Refund? I want eBay to help. The buyer recieved an item and it was damaged and the package was crushed. They sent pics and it looks like the item.

You DO NOT want eBay's help!!!!! Just tell the buyer to open a Not As Described request, when they have done that you can refund from the request (without requiring a return). Part of the refund will come from the fees that you paid on the original sale. If need be you can send the buyer this link: https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returns-items-not-received-refunds-buyers?id=4008

Refund for Damaged Item | Selling

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