Refund Deductions on Returns
I noticed the ability to deduct funds from a refund on an open return disappeared from my return dashboard for any given item. I started noticing it since about the end of Summer. I am a Top Rated Seller (Not Top Rated Plus). 'Top Rated seller' is the only qualification to have this perk (as of the date of writing this post). Thank you for replying!
10 comments
mtgraves7984
·2 years agoTRS is not the only qualification to this seller perk. You'd have to be TRS and offer (at least) 30-Day Returns - or- you'd have to be a seller offering Free Returns.
I don't see TRS on your profile, nor do I see that you've sold using Free Returns. As of now... you don't qualify.
tele_fission
OP2 years agoI am currently on "below standard" because there was a couple cases that were resolved in my favor, however they don't reflect back to TRS until the next evaluation. I disagree with this process as the seller status should fairly be adjusted immediately. Otherwise, I maintain TRS and 30-day returns rear-long.
kensgiftshop
·2 years agoWhere does it say you're a TRS?
There's nothing on your feedback page or listings showing you're a TRS.
tele_fission
OP2 years agoI am currently on "below standard" because there was two cases that were resolved in my favor, however they don't reflect back to TRS until the next evaluation. Otherwise I maintain TRS and 30-day returns rear-long.
albertabrightalberta
·2 years agoIf the return was for NAD, I don't believe you can deduct anything.
tele_fission
OP2 years agothe problem is that customers use this feature too freely, even when the part matches the listing description 100%. Oh what an unfair world it is for sellers on eBay...
12345jamesstamps
·2 years agoIf one does a refund it usually comes out of "available funds" immediately by eBay.
Refund deductions on returns I assume would be immediately on your "available funds".
Not sure if this was your questions.
sdneped
·2 years agoNo, they wasn't the questions.
ajs_coins_and_alchemy
·2 years agoMy understanding is the qualifications are TRS & 30 day returns (regardless of buyer or seller pays return shipping)
Did you use the deduction option a lot? Did you get your privellege revoked? My understanding is it's a seller protection but still a privellege ... one that if over used will get it revoked...
tele_fission
OP2 years agoI only used it when customers opened a new item, or returned it damaged and unusable.